Inclusion Admin Assistant

Vacancy Name

Vacancy Number VN2709

Location City Bristol

Employment Type Permanent

About us

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the job

Reporting to the Inclusion Lead and SENCo, the Inclusion Admin Assistant role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change depend on the needs of the team, the business and your own professional development.

Responsibilities

• Respond to enquiries through various platforms including Teams, BUD, CCMS, Cognassist, BKSB, email and phone calls
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
• Support the upload of documents to BUD
• Maintain spreadsheets and records of learners' details and relevant information for financial audit.
• Download and amend reports from BUD.
• Review BUD records to ensure records are complete.
• Support the administration related to assessments.
• Support the delivery workforce as appropriate
• Track learners with additional needs noting engagement, providing care, support and encouragement through to completion of programme
• Maintain participant management systems including programme, cohort & group allocations, progress, correspondence etc.
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into the progress towards KPIs
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to BPNand Supporting Education's policies and standards
• Any other duties as may be required

Targets

• Meet/exceed departmental KPIs including Application processing and enquiry response times
• Application conversion rates
• Evaluation responses
• Participation rates
• Programme withdrawals and deferrals

About you

Education and qualifications

• Degree or equivalent
• Evidence of CPD

Experience, skills and attributes

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be open to change, actively seeking ways to improve all aspects of the business
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Driven to see things through to successful completion and results
• Highly numerate and literate
• Be committed to supporting an inclusive learning approach
• Understanding of the wider education and schools' landscape
• Knowledge of and affinity for the Education & Skills sectors
• Creative, innovative and able to solve problems

What we Offer

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to 4x your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.