Improvement Coach & Training Lead

We are pleased to invite applications for an Improvement Coach and Training Lead within the Improving Together team (formally DIP).

This role is a key part of strengthening improvement capability, capacity and mindset across The Dudley Group, working in close partnership with teams at Dudley Group NHS Foundation Trust and Sandwell and West Birmingham NHS Trust.

Improving Together is the Trust's established approach to continuous quality improvement and reflects our long-term commitment to creating a culture where improvement is led by our people and embedded in everyday practice.

With a strong understanding of improvement methods and values, the postholder will support nurses, allied health professionals, doctors, pharmacists and operational teams at all levels to identify, test and embed improvements. The role includes designing and delivering improvement training, coaching teams in practice, and ensuring improvement skills are consistently applied and sustained.

The post will be based primarily at Dudley, with regular travel required to support teams across The Dudley Group and Sandwell and West Birmingham. Due to the nature of the role and the importance of building strong, trusting relationships with staff and teams, the postholder will be expected to work predominantly onsite, with very limited opportunity for home working.

Main duties of the job

Responsible for the development and delivery of improvement training across the Trust, using the Improving Together approach, methods and management system.

Working closely with senior colleagues within the Improving Together team, support the development of sustainable improvement capability and capacity through structured training programmes, practice-based improvement activity, coaching and facilitated workshops.

Design and deliver improvement and improvement-leadership training to a wide range of staff groups, delivered both face-to-face and virtually, ensuring learning is practical, applied and embedded in day-to-day work.

Present improvement concepts, data and learning to diverse staff groups, including those who may be sceptical or resistant to change, using effective facilitation and influencing skills.

Facilitate discussions, workshops and meetings to support the identification, scoping and delivery of value streams and improvement priorities, maintaining appropriate pace, focus and alignment with organisational objectives across The Dudley Group and Sandwell and West Birmingham.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please refer to the job description and person specification attached to the job for further information.

Person Specification

• Level 5 qualification relevant to the role OR experience to degree equivalent level
• Continuous Improvement / Lean / Kaizen - evidence of training from an accredited provider or continuous improvement experience
• Knowledge of the challenges faced by leaders and managers in the NHS or a similar large public sector environment.
• Understanding of how learners learn and how to adapt teaching styles, content and access to offer a quality learning experience
• Knowledge of compassionate and inclusive leadership
• Knowledge in a range of subjects at practitioner level e.g., managing people, communication and customer service
• Knowledge of Continuous Improvement techniques, tools and methods. For example, Visual Management, Standard Work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.