Import Coordinator

Import Coordinator

£30,000 per annum basic + Bonus

Rochester

Sunday - Thursday 9am - 6pm (1 hour unpaid lunch)

20 days holiday + bank holiday, parking on site, pension scheme

Do you thrive in a dynamic work environment? If so, we have an exciting opportunity for you! Our client is on the lookout for a dedicated Import Coordinator who can bring energy, efficiency, and expertise to our growing business.

What You'll Do

• Accurately and efficiently submit customs entries, ensuring full compliance with regulatory requirements.
• Review and maintain all import documentation, including commercial invoices, packing lists, phytosanitary certificates, and POAO certificates, ensuring accuracy and HMRC compliance.
• Liaise with hauliers, customs agents, suppliers, and internal teams to resolve delays, documentation issues, or compliance concerns.
• Track shipments proactively and provide timely progress updates to customers and hauliers.
• Act as a key point of contact for customer queries, delivering clear and timely status updates.
• Manage both personal and shared mailboxes, prioritising, tracking, and responding to enquiries efficiently.
• Maintain accurate internal trackers, updating them promptly to ensure all information remains current.

What We're Looking For

• Proven hands on customs experience within an import or logistics environment.
• Strong knowledge of customs procedures, documentation, and HMRC compliance requirements.
• Exceptional communication and negotiation skills, enabling effective collaboration with internal and external stakeholders.
• Excellent attention to detail paired with strong organisational skills, ensuring accuracy and efficient workflow management.
• Proactive approach to problem solving, with the ability to anticipate challenges and implement effective solutions.

Equal Opportunities Employer.