Import / Export Coordinator

The Rewards and Benefits on Offer;

• Competitive starting salary
• Full time and Permanent position
• 9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off promoting a healthy work/life balance.
• A supportive and friendly working environment
• Opportunity to contribute to a dynamic and internationally focused organisation

The Company you will be working for;

MTrec Recruitment are proudly representing our industry leading client on their search for an experienced Import/Export Coordinator to join their team on a full time and permanent basis. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner.

The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis.

The Role you will be doing;

• Prepare and manage all export and import documentation on a daily basis
• Liaise closely with international distributors, agents, overseas offices, and freight forwarders
• Respond promptly to telephone and email enquiries, providing accurate and timely information
• Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact
• Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs
• Collaborate with production teams to align shipping schedules with customer needs
• Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required
• Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation
• Ensure invoices and associated documentation meet all customer and regulatory requirements
• Coordinate customer returns where necessary
• Support the development and monitoring of KPIs to drive continuous improvement within the shipping department

About You;

• Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment
• Strong working knowledge of export documentation, international shipping processes, and compliance requirements
• Excellent communication skills with the ability to build effective working relationships across multiple stakeholders
• Calm and organised approach, with the ability to work under pressure and meet deadlines
• Strong time management skills and a proactive, solution-focused mindset
• Competent in Microsoft Office applications and experienced in using ERP