Implementation Consultant

Our Services organization is growing, and we are looking for an Implementation Consultant to join our Service team. As an implementation consultant, you'll work closely with our enterprise and strategic customers to implement to meet their business needs and challenges.

Please note this role requires attending our London office 3 days a week

About The Role

• Take ownership of new accounts and manage their onboarding and implementation for our customers.
• Build strong relationships with our clients to understand their needs and ensure their success with
• Act as a project manager to ensure timelines are met.
• Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the team.
• Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services).
• Work with customers to build their most time-sensitive workflows into and ensure there is a clear end-user training plan for those workflows.
• Build, own, and execute client success and implementation plans.
• Navigate client organizations to uncover additional product applications & opportunities for partnership.
• Spearhead internal cross-functional improvement projects.

Your Experience & Skills

• 3-5 years experience in a Professional Service / Implementation / Customer Success position.
• Strong customer-facing and presentation skills with the ability to establish trust and credibility.
• Ability to work in a high-volume environment.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• BA or BS degree.

We believe in equal opportunity.

is an equal opportunity employer and bans discrimination and harassment of any kind. We are committed to creating and maintaining a workplace free of discrimination and harassment. All qualified applicants will be considered regardless of personal characteristics. We encourage candidates from all backgrounds to apply, regardless of race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, disability, or any other protected status.

is committed to providing access and reasonable accommodation to applicants with disabilities. If you require accommodation during the recruitment process, please send a request to . All requests are treated confidentially and as permitted by law.

Meet the Services team

We enable our customers to achieve their business goals by transforming how their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as trusted advisors, delivering value and success through solutions.