Implementation Advisor

Job Title: Implementation Advisor

Corporate Title: Officer

Location: Chester

The Team:

The team works in a collaborative and supportive culture, focusing on knowledge sharing, continuous improvement, and delivering best in class client outcomes. The team supports EMEA onboarding for Commercial and FI/NBFI Banking clients within the treasury and cash management solutions portfolio.

Role Description:

This role is the primary point of contact for Treasury clients who submit implementation requests for treasury, cash management, and depository products via email or phone. The successful candidate will manage end to end processing for moderately complex implementations, coordinate with internal partners (Sales & Relationship Managers, Product Managers, Compliance and Operations), and ensure client issues are resolved efficiently to support the growth of our Treasury business.

Responsibilities:

• Manage client implementations end to end across Bank of America's range of cash management solutions.
• Partner with clients to create delivery timelines, communicate project status, identify/mitigate risks, and conduct root cause analysis and resolution for issues.
• Provide a professional, tailored approach to meet all client needs, leveraging project management routines where necessary for larger deliverables.
• Lead conference calls with clients and internal stakeholders.
• Coordinate all elements of relevant KYC and legal documentation required for client onboarding.
• Keep stakeholders updated on onboarding progress and highlight any related issues.

What we are looking for:

• Highly organized with strong project management skills.
• Track record of managing projects with varying timelines.
• Excellent customer service skills.
• Strong oral and written communication abilities.
• Ability to build relationships with clients and internal stakeholders.
• Capability to thrive in a fast paced, high volume environment.

Benefits of working at Bank of America:

• Private healthcare for you and your family, plus an annual health screen.
• Competitive pension plan, life assurance, and group income protection cover.
• 26 weeks paid maternity leave, 16 weeks paid paternity leave, and inclusive family leave arrangements.
• Flexible benefits options including wellbeing account, travel insurance, critical illness cover, cycle to work, etc.
• Access to free counselling through the Employee Assistance Programme and virtual GP services.
• Opportunity to donate to charities and have the bank match contributions.
• Access to Arts & Culture corporate membership for discounted entry to cultural institutions and exhibitions.
• Volunteer and community engagement opportunities.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to inform us of any adjustment requirements.