Imaging Receptionist/Helpdesk

University Hospital of North Midlands NHS Trust

Imaging Receptionist/Helpdesk

The closing date is 27 April 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

An exciting opportunity has arisen within the Imaging Reception Team for an enthusiastic, efficient and flexible individual who is able to multi task.

This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to be able to communicate well at all levels and have good attention to detail. Telephone / ICT skills are essential. You will be a quick thinker who is able to juggle tasks, a team player and also a confident person who can work independently.

You will need to be flexible as the rota requires Monday to Sunday working including mornings, afternoons, long days, weekends, and bank holidays.

Main duties of the job

To welcome patients into the Imaging Department and attend them on the Imaging computerised system. The patients attending could be for X Ray, CT, MRI, Ultrasound and some Interventional Radiology.

To complete administration duties including using a PC to process all the referrals coming in to the department, processing DNAs, actioning emails, answering the telephone, Batch Printing and booking patients into the correct department together with some ad hoc duties as needed.

To liaise with all clinical Team Leaders and staff in the Imaging Department.

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

• Knowledge of Microsoft Office
• Good standard of Education - English and Maths
• Reception Experience
• Knowledge of Data Protection & Confidentiality
• Good Communication Skills
• NHS Experience
• Ability to deal with customers and handle enquiries
• Knowledge of CRIS
• Experience of handling complaints
• Data inputting

Experience

• Experience of working in a fast paced demanding administration environment
• Experience of handling large volume of telephone calls
• Knowledge of Imaging Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust