Imaging Administrator- Apprenticeship

The Royal Marsden Hospital is one of Europe's largest Oncology centres and was the world's first hospital dedicated to cancer research, diagnosis, treatment and education, with sites in Chelsea and Sutton our new Cavendish Square site.

We are currently inviting applications from enthusiastic individuals to join the Diagnostic Radiology team at the Sutton site.

Key skills required:

• Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members.
• Experience of working in a pressurised environment.
• Experience of using hospital IT and booking systems.

The successful candidate should be a highly motivated individual with good communication skills, punctual and courteous at all times and be able to remain calm under pressure. They should be flexible to work to between the hours of 8am and 8pm Monday to Friday and saturdays 8am to 5 pm weekends as shifts demand.

Meets all government criteria for apprenticeship funding, including appropriate visa status, required period of UK residency, and no prior learning or experience at a level that would prevent funding approval.

If you meet the requirements above, we would love to hear from you!

Main duties of the job

The administration assistant/receptionist is an integral member of the Diagnostic radiology team, under the supervision of the Imaging Support Manager. The post holder will coordinate all administrative aspects of Diagnostic radiology including front line reception, scheduling of all modality bookings on the Radiology Information System (RIS) and clerical duties using other hospital IT systems. The Imaging department also works within a high-quality management system and has maintained alignment with Quality Standard for Imaging (QSI) since February 2018.

You will be required to be flexible and work at our other locations as and when required; including but not limited to our Chelsea and Sutton sites and Cavendish Square location in central London.

Our partnership with The Institute of Cancer Research and other key organisations means we offer access to the newest clinical trials and clinical trials of novel anti cancer agents, all imaging modalities are fundamental to this process and forefront techniques and protocols are constantly being evolved within Radiology across all our sites.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

2.1 Appointments, scheduling and capacity management

2.1.1 To deal with all diagnostic radiology requests from clinical teams, ensuring that the imaging is booked and scheduled within Cancer Waiting Times targets, research pathway targets and follow up targets

2.1.2 To liaise directly with the patient regarding their scheduled appointment, providing patient information, reassurance and managing patient expectations around the diagnostic radiology experience

2.1.3 To liaise with the clinical referring teams and nurse referrers to prioritise the scheduling of new diagnostic requests, research and follow up patient requests

2.1.4 To schedule all diagnostic imaging in line with local Radiology guidelines and protocols.

2.1.5 To schedule patient imaging and modality capacity efficiently, having consideration for a range of influencing factors such as the radiologist and radiographer staff rota, equipment maintenance service dates, availability of outside imaging

2.1.6 To plan ahead and to reschedule workload when necessary, to ensure that the modality capacity is optimally utilised.

2.1.7 To book all diagnostic imaging appointments for all patients in a timely way

2.1.8 To ensure that all patients leave the radiology department with an appointment date and time, where appropriate.

Person specification Other Requirements

• Calm under pressure
• Experience of working in a pressurised environment
• Experience of working in the National Health Service

Education/Qualifications

• Educated to O Level standard or equivalent
• Secretary/PA Diploma
• Medical Terminology

Experience

• Ability to use/ navigate confidently electronic booking and IT systems
• Experience of typing and date entry and excel
• Experience of using a Hospital Information System

Skills Abilities/knowledge

• Ability to communicate clearly in written and spoken English
• Ability to produce accurate work
• Experience of working with a variety of staff
• Ability to use word processing packages effectively.
• Ability to audio type
• Ability to prioritise workload with minimal supervision
• Previous receptionist experience
• Knowledge and understanding of quality issues
• Evidence of understanding the NHS Plan

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.