IFM Program Lead - Soft Services, London On-Site

A leading global real estate firm seeks a Program Lead for Soft Services in London. The role focuses on ensuring high client satisfaction in facilities management, including janitorial and food services across the EMEA region. Key responsibilities involve guiding internal teams, supporting client relationships, and ensuring compliance with contractual obligations. The ideal candidate should have significant experience in soft services and a strong background in facilities management, combined with leadership skills and a customer-centric approach.