IDAR and Elgar Ward Admin and Clerk

IDAR and Elgar Ward Admin and Clerk

The closing date is 23 April 2026

Are you a passionate and dedicated individual who is ready for an exciting opportunity?

Look no further! We are looking for an enthusiastic and confident person with relevant experience and excellent knowledge and great communication skills.

The post holder must be able to demonstrate motivation and adaptability to the fast paced environment in IDAR (Infectious Diseases Assessment Room) Clinic and Elgar Ward with great communication skills both verbal and written.

We will be thrilled to have you join our team and play a pivotal role in maintaining strong relationships among our staff members, fostering a culture of collaboration and excellence.

Main duties of the job

• TCI admissions for day case patients in IDAR, scheduling of clinic appointments and liaising with the Infectious Diseases outpatient team when required.
• Work collaboratively with ward clerk colleagues to provide full administrative, reception and clerical support to the ward.
• Input and retrieve information in Cerner EPR.
• Maintain data quality of all activity.
• Work collaboratively with others to meet the needs of patients and families.
• Support the admission and discharge of patients within the Unit.
• Perform clerical and some housekeeping duties as delegated by the Service Manager or Clinical Nurse Manager.
• Work cooperatively with others on the ward to ensure good inter-disciplinary teamwork.
• Communicate with the multidisciplinary team members, families and the patient in a professional manner.
• Assist with general administrative tasks within the unit such as preparing admission paperwork, filing, archiving notes and providing paper documents required by the whole team to facilitate day to day running of the ward.
• Answer the telephone and communicate key messages to the Nurse In Charge.
• Recognise and respond appropriately to urgent and emergency situations, being aware of own competence and asking for assistance as required.
• Provide cover for other ward clerks in the department during periods of absence.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country; the hospital provides a full range of services including the country's top rated hyper acute stroke unit and one of only three hyper acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, including a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Person Specification Education/Qualifications

• Good basic numeric and literacy skills.
• GCSE grade A-C in English and Maths or equivalent.
• NVQ Level 2 in office admin or equivalent.
• NVQ in customer care or equivalent.

Knowledge and Experience

• Computer literate, good basic IT skills and Cerner trained.
• Experience of dealing with the public by phone and in person and experience of working in a busy environment.
• Evidence of maintaining effective office systems.
• Effective verbal, written and electronic communication.
• Previous NHS experience and/or caring environment.
• Knowledge of patient administration systems.
• Working within a team.

Skills, Abilities and Attributes

• Good oral and written communication skills.
• Good organisational skills.
• Ability to work across a multi professional team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

Address

IDAR Clinic/Elgar Ward - Northwick Park Hospital