ICT Service Support Technician

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

If you are motivated by delivering first class customer service and committed to improving the customer experience, then we would very much like to hear from you.

We are looking to recruit an enthusiastic ICT Support Officer to join our ICT support team. The role will be based predominantly in Brecon High School, Powys, whilst also undertaking duties at other supported locations as needed.

As ICT Support Officer you will:

• support ICT systems including servers, PCs, Laptops, iPads, Chromebooks and other ICT equipment as needed
• act as first line support for users at the site and will be expected to support staff and pupils with their ICT issues
• have previous experience of ICT support and a good understanding of networks and IT systems
• apply logical and creative skills to support and develop systems
• be polite, approachable and have a can-do attitude

The ability to communicate effectively through the medium of Welsh and English is essential.

In exchange for your skills and interest, we will offer in return the opportunity to work in a forward thinking and ambitious organisation. Furthermore, you will have:

• up to 34 days annual leave days per year (plus 8 public holidays)
• flexible working arrangements
• learning and development opportunities
• salary sacrifice schemes including the Cycle to Work scheme
• Health and Wellbeing initiatives including discounted memberships to our local leisure centres
• life-style savings and Vivup card and much more.

Note:We reserve the right to extend the applicationclosing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation requireaDisclosureand Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Pleasenote that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

What we offer

• Work-life balance
• Lifestyle savings scheme
• Generous employer pension scheme
• Cycle to work scheme
• Learning and development

Where you'll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:

• Civil Registration: Birth, deaths and marriages.
• Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
• ICT and Information Management: Archives and modern records; ICT support;Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
• Library Services