ICT Operations Lead

Posted 1 day 21 hours ago by OASIS Group

Permanent
Full Time
Other
Leinster, Ireland
Job Description

Sunbeam House Services (SHS) take pride in supporting people with intellectual disabilities and complex needs to have choice and control over their lives. We offer a range of supports tailored to individual needs. We are a rights-based organisation and recognise that every person we support is unique and a valued member of society.

Skills and attributes
  • ICT
Description

ICT Operations Lead

Be the technology leader behind services that change lives

Bray or Arklow based.

At Sunbeam House Services (SHS), technology is more than infrastructure, systems and security. It helps us empower adults with intellectual disabilities to live safe, meaningful and independent lives in their communities. We are now seeking an experienced ICT Operations Lead to join our team and play a key role in delivering secure, reliable and innovative ICT services that support our mission every day.

Why Join Us?

This is an opportunity to use your technical expertise for something bigger than technology.

As our senior technical specialist, you will help ensure that the digital systems supporting our residential, day, respite, community and clinical services are secure, resilient and efficient. Your work will directly support colleagues delivering life-enhancing services across County Wicklow and South Dublin.

What You'll Do
  • Lead the day-to-day operation, security and reliability of ICT services across multiple locations
  • Act as the senior escalation point for complex technical issues
  • Manage and enhance Microsoft 365, SharePoint, Entra ID and Intune environments
  • Drive cyber security, access management, disaster recovery and business continuity
  • Support major ICT projects and system implementations
  • Collaborate with leaders, service managers and external ICT partners to improve service delivery
  • Continuously identify opportunities to improve systems, processes and user experience
What We're Looking For

You may be the right fit if you have:

  • Significant experience in ICT operations, infrastructure or systems administration
  • Advanced Microsoft 365 administration skills
  • Strong knowledge of cyber security, identity management and information governance
  • Experience supporting complex multi-site environments
  • A passion for troubleshooting, problem-solving and continuous improvement
  • The ability to explain technical concepts clearly to non-technical colleagues
  • A collaborative approach and commitment to delivering excellent customer service
Our Values Matter

At SHS, we are committed to:

We're looking for someone who shares our belief that technology should enable people, remove barriers and create better outcomes for those we support.

What We Offer
  • Bray or Arklow, Co. Wicklow, with travel across SHS locations
  • 35-hour working week
  • 30 days annual leave
  • Ongoing professional development and learning opportunities
  • Meaningful work that makes a real difference every day
Ready to Make an Impact?

Sunbeam House Services is an Equal Opportunity Employer