ICT Core Systems Service Manager

Our client, a public sector Constabulary, is looking for an ICT Core Systems Service Manager to join on a permanent basis.

Purpose of the role:

• Act as the Single Point of Contact (SPOC) and decision maker for Records Management System (RMS), leading the User Group. Ensure a unified approach to changing functionality across three integrated systems.
• Represent our client at national, regional, and local meetings to facilitate the development of RMS.
• Collaborate with Minerva delivery teams to align organizational goals and maximize RMS benefits, transforming how the forces work together and share information.
• Engage with specialist RMS system owner meetings to evolve and develop the force relationship around product development.
• Coordinate RMS developments to keep the system updated and fully supportive of operational modes, including managing interfaces across related systems.
• Optimize performance and manage changes effectively, overseeing development within RMS and associated systems, ensuring integration and alignment, especially within the South West Collaboration.
• Prioritize development efforts and work with stakeholders to maximize opportunities.
• Support the RMS service team in issue resolution, functional improvements, and policing activities in line with APP objectives.

Key Tasks include:

• Identify and resolve application issues following agreed procedures, using management software to monitor performance and carry out maintenance tasks.
• Apply ethical data transformation techniques in line with policies, being sensitive to information risks.
• Define and manage scoping, requirements, and prioritization for small-scale changes; assist with complex initiatives, ensuring standards are followed, requirements are well-documented, and traceability is maintained. Manage change requests in line with policy.
• Review requirements and specifications, design test cases, and map outcomes to criteria. Analyze test results, report issues, and identify risks.

Qualifications:

• Desirable: Experience with RMS (Niche), Pronto, and CAD systems.
• Knowledge of ITIL or similar frameworks.
• Strong communication and problem-solving skills.
• Stakeholder and customer engagement experience.
• Ability to manage complex workloads and deliver performance.

• Awareness of GDPR, Data Protection, and Cyber Security.

Please note:

• The post holder must maintain high information security standards and be vetted to Local Force Management Vetting (MV).

If this sounds like you, apply now!