HVAC & Refrigeration Manager

At M&S, we're modernising our estate and investing heavily in the performance, sustainability, and resilience of our stores. As part of this transformation, we're looking for a highly skilled HVAC & Refrigeration Manager to shape the future of our building services, uplift operational standards, and drive meaningful energy efficiencies across our portfolio. This role plays a critical part in how our stores are powered, cooled, and maintained-today and for the future.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you'll be doing

Your main focus will be to influence the design of HVAC and refrigeration solutions from the outset, working closely with teams to set innovative standards for M&S building services.

Influence design reviews and technical sign off, challenging lifecycle cost, maintainability, access, and projected energy performance.

Ensure flawless project handover through high quality commissioning, accurate asset tagging, and robust O&M documentation aligned with FM requirements.

Build and manage a rolling remediation plan addressing defects, obsolescence, safety risks, and system criticality, embedding permanent fixes through root cause investigations.

Set technical standards and operational procedures for FM partners (including City FM), verifying delivery through audits, data insights, and governance of major repairs, changeovers, spares, and warranty recovery.

Drive energy and performance optimisation by partnering with the Energy Efficiency Manager to identify high ROI interventions and analysing system performance (kWh/m , load profiles, runtimes) to deliver targeted improvements.

Who you are

A technically strong engineer with experience in commercial HVAC and refrigeration systems.

Skilled in design standards, commissioning processes, and system optimisation.

Confident influencing stakeholders, challenging suppliers, and driving continuous improvement.

Data driven with a passion for energy efficiency, performance optimisation, and sustainable operation.

Someone motivated by making a meaningful impact in an organisation committed to innovation and future focused store environments.

What's in it for you

• 20% colleague discount on all M&S products and many third party brands for you and a household member, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.