Human Resources Manager

Job Description ROLE PURPOSE

The HR Manager is responsible for leading all human resource functions across Rainbow Medical Services Ltd. With a particular focus on recruitment and compliance, this role ensures that every aspect of the employee lifecycle meets regulatory, legislative, and organisational standards in a CQC-regulated health and social care environment.

KEY RESPONSIBILITIES Recruitment & Workforce Planning

• Lead end-to-end recruitment campaigns for all clinical and non-clinical roles, ensuring robust candidate attraction, shortlisting, and safer recruitment checks.
• Maintain full compliance with DBS (Enhanced), right-to-work, reference, and pre-employment checks for all staff, including overseas workers under the Health and Care Worker visa route.
• Manage relationships with recruitment agencies and job platforms, and advise on workforce planning aligned to service growth and commissioning requirements.
• Oversee onboarding processes to ensure all new starters are inducted, registered, and compliant before deployment.
• Monitor vacancy levels and proactively address recruitment risks, particularly for hard to fill clinical roles.

Compliance & Regulatory Standards

• Ensure full compliance with CQC regulations, the Disclosure and Barring Service, UKVI/Home Office immigration requirements, and all applicable employment legislation.
• Maintain and annually review all company registrations, sponsor licences, insurance policies, and regulatory accreditations.
• Oversee and update the staff handbook, HR policies, and procedures in line with legislative changes and CQC standards (internal and external).
• Ensure the organisation's obligations under the Modern Slavery Act, Real Living Wage accreditation, and GMCA Good Employment Charter are upheld and evidenced.
• Act as the primary point of contact for all communications with regulatory bodies, including CQC, the DBS, UKVI, and appointed solicitors.
• Support the preparation and response to CQC inspections, ensuring HR records and staff files are always inspection ready.

Employee Relations & Welfare

• Manage all employee relations matters including disciplinary proceedings, grievances, performance improvement, and absence management.
• Oversee all staff welfare matters sensitively and confidentially, including occupational health referrals and support during significant life events.
• Maintain accurate, up-to-date records for sickness, maternity/paternity leave, annual leave, and other statutory entitlements.
• Embed a positive, trauma informed workplace culture consistent with RMS's person centred values.

HR Systems, Data & Reporting

• Own and develop the HR information system, ensuring all staff data is accurate, GDPR compliant, and accessible for reporting purposes.
• Provide regular Management Information and reporting to the COO on headcount, turnover, absence, compliance status, and recruitment pipeline.
• Establish and maintain systems for performance appraisals, CPD tracking, mandatory training compliance, and skills gap analysis.

Learning & Development

• Coordinate all training programmes ensuring all staff meet regulatory requirements.
• Support a culture of continuous professional development, identifying training needs in line with CQC expectations and service delivery requirements.

Cross Functional & Strategic

• Act as a strategic HR partner to the COO and senior leadership, contributing to organisational development and workforce strategy.
• Coordinate HR activity across Operations, Finance, and Care Delivery teams to ensure joined up people management.
• Undertake such other duties as reasonably delegated by the COO or Directors.

PERSON SPECIFICATION Essential

• CIPD Level 5 qualification (or working towards) or equivalent demonstrable experience.
• Proven experience as an HR Manager or Senior HR Advisor in a regulated health, social care, or similar environment.