Human Resources Advisor

Hours:Full-time; Monday-Friday 09:00 - 17:00

Salary:£35,000 per annum

Help Us Deliver Great People Practice

About Us

Solo Support Services is a specialist healthcare provider supporting adults and children with complex medical needs, learning disabilities and autism who are eligible to receive a Personal Health Budget. Working with clients we become the legal employer for staff who work on the packages. With over 500 staff working with approximately 150 clients, we are a values-led organisation operating in a highly regulated sector where the quality of our people directly shapes the quality of our care.

The Role

We are looking for a professional, proactive HR Advisor to work with our established HR Team to provide practical, customer-focused HR support across the company. Reporting to the HR Business Partners, you will advise our Client Relations Managers on a broad range of employee relations, recruitment, policy, and compliance matters, always working in line with employment law and healthcare sector standards.

You will play a key role in promoting a positive workplace culture, supporting operational effectiveness, and helping Solo Support Services deliver high-quality care through sound people practice. The role is a full-time role based at Head Office

Key Responsibilities Employee Relations

• Provide timely, practical advice across the full range of employee relations matters, including disciplinaries, grievances, absence, performance and capability, flexible working requests, and wellbeing concerns
• Support and attend formal meetings, hearings, and investigations
• Prepare HR documentation, including letters, meeting outcomes, and case records
• Ensure employee relations cases are managed consistently, fairly, and in line with company policy and employment law

HR Operations

• Maintain accurate employee records and HR systems
• Produce HR reports and management information, including absence, turnover, and workforce metrics as directed by your line manager
• Support organisational change processes, including restructures, redundancy and TUPE including harmonisation of terms.

Policy & Compliance

• Ensure HR practice complies with UK employment legislation and healthcare regulations
• Support the implementation and review of HR policies and procedures
• Promote equality, diversity, and inclusion across Solo Support Services
• Support audits and compliance activities relating to HR documentation and workforce standards

About You

• Previous experience in an HR Advisor or similar generalist HR role, managing a full caseload of employee relations cases independently, end-to-end up to and including dismissal
• Strong knowledge of UK employment law and HR best practice
• Experience working in a regulated or fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with managers and employees
• Sound judgement, problem-solving ability, and strong attention to detail
• Discretion in handling confidential and sensitive information
• Strong organisational skills, with the ability to prioritise and work under pressure
• Proficiency in Microsoft Office and HR systems
• Experience within healthcare, private healthcare, social care, or regulated services
• Knowledge of safer recruitment and compliance requirements

What We Offer

• A varied generalist role in a values-led specialist care organisation
• The opportunity to develop within a growing People function
• A culture where good people practice genuinely supports the quality of care we deliver
• Competitive salary and benefits package

Safeguarding

Solo Support Services is committed to safeguarding and promoting the welfare of the people we support. All appointments are subject to satisfactory pre-employment checks, including an enhanced DBS check and references.

The post holder may be required to undertake additional duties, within the scope of the role, to support the effective operation of the HR function.