Hub IT Support Coordinator

Location: Tidworth

Pay Rate:

• £18.87 per hour via Umbrella
• £14.54 per hour via Hays PAYE

Work Schedule
Mon - Fri 09:00 -17:30

Contract Length: 6 months

We arelooking for a proactive and detail-oriented individual to manage operational activities at our regional Hub and surrounding spokes. The role is central to maintaining service levels, managing hardware workflows, and ensuring compliance with contractual obligations.

• Ticket Management: Oversee and update support tickets assigned to the Hub, ensuring timely resolution and alignment with contracted service levels

• Asset & Stock Control: Manage incoming and outgoing hardware through accurate scanning and asset tracking procedures

• Disposal Coordination: Handle hardware disposals efficiently and in accordance with contract terms

• Hardware Repairs: Triage and repair in-warranty equipment, working with vendors for parts, returns, and warranty compliance

• Locker Maintenance: Replenish hardware lockers as needed to support field engineers and local operations

• Service Monitoring: Identify potential service risks or opportunities for improvement and escalate to the Team Leader

• Compliance: Adhere to agreed procedures from both Computacenter and any site-specific Authority regulations

With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team andwill be an enthusiastic and supportive colleague in an often-pressurised environment.

If you're looking forthe opportunity to build your career with an industry leader, then please applyand take the career to the next level.

Please Click"Apply now" with a copy of your most recent CV or give us a Call to have a confidential chat with one of our recruiters.

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