HR Services Representative

Responsibilities

• Performing administrative processing of transactions
• Data input and verification of required documentation
• Identifying, navigating, researching, and troubleshooting HR transactional processes
• Retaining ownership of assigned cases until closure with end user
• Being the contact person for employees with questions related to HR policies and procedures
• Generating letters, correspondence, forms, and other HR related documents
• Liaising with employees to explain company HR policies, benefits, and procedures
• Assisting with a wide variety of general administrative projects

Requirements

• Minimum of 2 years of relevant experience in a front office facing Customer Service/Shared Service environment and/or administrative job
• Strong communication skills
• Interested to further develop within an international HR Shared Service environment
• Experience in working with Workday and ServiceNow would be beneficial
• Rigorous, precise, curious, follow-up capabilities with strong problem solving skills
• Highly flexible, able to handle multiple tasks and priorities

Core Competencies

Demonstrates expertise in administrative processing and HR transactional processes, with strong communication skills and the ability to manage multiple tasks effectively. Proficient in using Workday and ServiceOn to support HR operations.