HR Partner - ER, Performance, Leadership

Responsibilities

• Partner closely with Team Leads and Managers across the Patient Experience team to provide day to day HR support and guidance on all matters employee relations, performance management & development and people coaching.
• Act as a trusted advisor on people matters including performance management, wellbeing, absence, conduct and employee relations.
• Support the full employee lifecycle from induction and probation through to progression and offboarding.
• Coach and support managers to lead confidently, effectively and in line with company culture and values.
• Work closely with recruitment and onboarding teams to ensure a smooth and positive experience for all new starters.
• Support and lead on employee relations matters including investigations, performance concerns, welfare discussions and probation reviews.
• Collaborate with the Head of People & Talent on key people initiatives, process improvements and wider People projects.
• Help embed and improve key people processes such as engagement surveys, performance check ins, recognition initiatives and manager development.
• Use data, trends and employee feedback to identify opportunities for improvement and proactively solve problems.
• Support policy implementation and provide practical HR guidance in line with UK employment law and best practice.
• Build strong relationships across operational teams and become a trusted and visible People partner within the business.
• Support change, growth and organisational development as the business continues to scale rapidly.

Requirements

• Strong HRBP experience within a fast paced, high growth or operational environment where you have been supporting new & seasoned managers with complex people management, performance and development challenges.
• Experience supporting large frontline or customer focused teams is highly desirable.
• Comfortable working in ambiguity and adapting quickly as priorities evolve.
• Confidence handling employee relations matters with a calm, fair and pragmatic approach.
• Strong communication and relationship building skills with the ability to influence and support managers at different levels.
• Highly organised with the ability to manage multiple priorities and competing demands.
• A proactive, solutions focused mindset with a willingness to roll up your sleeves and get stuck in.
• Self sufficient and comfortable working remotely whilst collaborating closely with UK based teams.
• Working knowledge of UK employment law is beneficial but not essential.
• Experience using HR systems such as HiBob is advantageous but not required.

Core Competencies

Demonstrates expertise in employee relations, performance management, and coaching within a fast paced, high growth environment. Proficient in supporting the full employee lifecycle and implementing HR policies in line with UK employment law.

Tools & Technologies

• HR Systems
• HiBob