HR Operations Manager

HR Operations Manager

• £70,000 - £75,000
• Permanent
• Brand new role!
• West End
• ASAP start available

We're working with a highly regarded organisation to appoint an HR Operations Manager into a pivotal role at the heart of their People function.

This is a fantastic opportunity for an experienced HR professional to lead and optimise HR operations, driving service excellence, enhancing employee experience, and ensuring the effective delivery of a people focused strategy.

The Role

Reporting into the Head of HR, you will take ownership of the day to day HR function, ensuring operational efficiency, compliance and a consistently high standard of service across the business. You'll play a key role in embedding a values led culture while leading on process improvement, people initiatives and team leadership.

Key Responsibilities Culture & Engagement

• Drive initiatives that support an inclusive, high performance and values led culture
• Lead employee engagement activity, including surveys, focus groups and action planning
• Partner with stakeholders to develop and deliver EVP and wellbeing initiatives
• Champion diversity, equity & inclusion across HR practices

Talent Management

• Oversee end to end recruitment operations, including agency management and direct sourcing
• Ensure robust, values based selection and onboarding processes
• Monitor recruitment and retention metrics to inform decision making
• Support managers with talent development and retention strategies

Performance & Reward

• Lead the performance review cycle and support ongoing performance management
• Contribute to annual reward processes and benefits management
• Provide insights and reporting on performance, progression and reward

HR Operations & Service Excellence

• Ensure efficient delivery of all HR processes including contracts, payroll, absence and lifecycle changes
• Maintain compliance with employment legislation, policies and GDPR
• Oversee HR systems, reporting and data integrity
• Drive continuous improvement, streamlining and automation of processes
• Manage and develop the HR team, fostering a culture of accountability and excellence
• Produce regular HR reporting and support wider people projects

About You

• CIPD qualified (Level 7 or working towards)
• Proven experience in an HR operations or generalist leadership role
• Strong understanding of UK employment legislation and HR best practice
• Experience managing and developing a team
• A proactive, solutions focused approach with strong attention to detail
• Excellent stakeholder management, communication and influencing skills
• Able to manage multiple priorities in a fast paced environment

This is a brilliant opportunity to join a forward thinking organisation where you can make a tangible impact across HR operations, people strategy and employee experience.