HR Operations Manager
Posted 6 hours 58 minutes ago by Chase Buchanan Group
We're looking for an experienced HR Operations Manager to help design, embed and operationalise our core people processes. This role is about getting the fundamentals right, making people management simple, consistent and embedded into everyday business operations.
You'll translate strategy into practical processes, ownership models and data-driven insight that allow leaders and HR teams to operate effectively in a fast-paced, multi-site environment. If you enjoy simplifying complexity, improving employee experience and building scalable HR operations, this role offers real impact.
Key Responsibilities- Redesign and simplify key people processes (performance, absence, probation, ER hand-offs)
- Clarify ownership between managers, HR and employees
- Remove duplication and unnecessary complexity
- Ensure processes work in a fast-paced, multi-site business
- Performance management
- Embed performance reviews into business-as-usual operations
- Simplify tools, timelines and guidance for consistent application
- Monitor completion and quality across the business
- Partner with L&D to align learning with performance processes
- Employee journey & experience
- Map the full employee lifecycle from joiner to leaver
- Identify pain points and inconsistencies
- Prioritise and coordinate improvements across HR Ops, L&D and TA
- Track impact on retention, engagement and ER risk
- Support employee forums and engagement governance
- Ensure action planning and "You Said, We Did" discipline
- Track delivery of engagement commitments
- Workforce insight & reporting
- Improve HR data quality and ownership
- Embed standard workforce dashboards
- Produce regular insight reports and hotspot analysis
- Support workforce planning through actionable data
- Operational governance
- Embed people management standards into daily operations
- Align policies, toolkits and processes
- Act as the operational link between policy design and HR delivery
- Strong background in HR operations or people operations
- Proven experience simplifying and embedding processes at scale
- Experience embedding performance frameworks into BAU
- Pragmatic, delivery-focused approach
- Experience in multi-site or sales-driven environments
- Payroll knowledge and provider liaison experience
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
13 Feb 2026
All Locations
Battersea Park, Putney, Wandsworth, South West London