HR & Benefits Coordinator

Hours: 35 hours per week, Monday to Friday

Emeria UK operates in the residential real estate sector through its operating brands of FirstPort, Innovus, Knight Square and Campions. As the Payroll Administrator you will be contributing to Emeria's vision to be the leader of residential real estate services in the UK & Ireland.

The Role

HR & Benefits Coordinator is responsible for delivering a administrative support and first line advice across the full employee life cycle, acting as a key point of contact for HR queries and ensuring a positive employee experience. The HR & Benefits Coordinator will also support the delivery of reward and benefit activities, maintain accurate HR systems and data, and contribute to the continuous improvement of HR processes and service delivery.

The role works closely with the wider HR team, including Divisional HR teams and Payroll, to support the effective delivery of HR services across the business.

This role reports to the HR Director (Emeria UK), with a dotted line into the Benefits and Pensions Lead.

Key Accountabilities HR First Line Support

• Act as the first point of contact for HR related queries, providing accurate and timely advice.
• Support employees and managers across the full employee lifecycle.
• Escalate complex or sensitive queries to the appropriate HR team member.

Employee Lifecycle Administration

• Support administration processes for starters, leavers and employee changes.
• Maintain accurate and up to date employee records across HR Systems.
• Ensure all documentation is processed in line with internal processes and deadlines.

Benefits and Pension Administration

• Provide administrative support to the Benefits and Pensions function.
• Manage and respond to queries received via the Benefits inbox.
• Support the delivery of key activities such as benefits enrolment windows and ongoing benefits administration.
• Provide employee data to support benefit reporting and analysis.

HR Systems and Data Management

• Maintain non core HR Systems to ensure data accuracy and integrity.
• Update non core HR platforms (e.g., WorkStars recognition platform and RiseUp, learning experience platform).
• Support reporting and information requests from across HR and the divisions.

HR Service Delivery and Continuous Improvement

• Work collaboratively with HR, Payroll and wider business teams to deliver a consistent HR service.
• Identify opportunities to improve processes and enhance employee experience.
• Contribute to HR projects and initiatives as required.

Query Management & Service Standards

• Ensure all HR and benefits queries are responded to promptly and professionally.
• Track and manage queries to ensure nothing is missed and service levels are maintained.

Person Specification Experience

• Previous experience of working in an HR administrative or coordinator role.
• Experience supporting the employee lifecycle processes (starters, leavers and changes).
• Experience of working with HR Systems and maintaining employee data.
• Exposure to benefits and pensions administration would be an advantage.
• Experience of handling employee or stakeholder queries in a customer focused environment.
• Strong attention to detail with a focus on data accuracy.
• Ability to manage workload effectively and prioritise competing demands.
• Strong communication skills, both written and verbal, with the ability to build relationships at all levels.
• A customer focused approach, ensuring a positive employee experience.
• Ability to work collaboratively as part of a wider HR and Payroll team.
• Good problem solving skills with the confidence to escalate where appropriate.
• Proactive and continuous improvement mindset, identifying ways to enhance processes and service delivery.
• Confident user of HR systems and Microsoft Office (particularly Excel).

Knowledge

• Understanding of HR processes and the employee lifecycle.
• Basic knowledge of HR policies and procedures.
• Awareness of data protection and confidentiality requirements (GDPR).
• General understanding of employee benefits and pensions principles.
• Awareness of payroll processes and timelines (for coordination purposes, not ownership).
• CIPD Level 3 qualified or willing to work towards.

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We're committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.