HR Advisor

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.

The HR Advisor will support the HR Business Partners in the delivery of an exemplary, customer-focused HR service by advising managers on non-complex casework and ensuring that all HR processes are followed.

The role of the HR Advisor is to ensure that up to date HR information is maintained on the HR system, and on the People Hub for all employees to access, and to complete all HR system administration tasks. They will contribute to the continuous improvement of all HR systems, policies and practices.

Job Description

Support managers in dealing with non-complex casework, performance, attendance and employee relations (ER) issues
Provide HR administrative support to investigating officers in the management of casework, specifically investigations into conduct, grievance, attendance and capability matters
Arrange and attend formal meetings and hearings with HR Business Partners, taking notes and ensuring all paperwork is accurate
Provide guidance to managers regarding absence management and co-ordinate Occupational Health Referrals, the implementation of phased returns, access to work claims and reasonable adjustments
Pro-actively monitor sickness absence and absence triggers and escalate to HR Business Partners as appropriate
Ensure the probation procedure is followed in a timely manner, providing advice to Managers and escalating complex matters
Progress and resolve employee queries on matters such as maternity, paternity, adoption leave, flexible working etc
Carry out and record exit interviews, identifying trends and escalating appropriate issues
Ensure that People Hub is maintained with up-to-date HR information and is engaging for all employees to access
Provide any administrative support required to the wellbeing programme and initiatives including liaising with providers, regularly communicate services and arrange mental health first aid training
Respond to any HRSS inbox queries escalated by the HR Administrator

The Successful Applicant
Essential:

Knowledge and experience of working in a similar HR role, with a focus on ER
Knowledge of all employee lifecycle processes and the application of HR policies and procedures
Good up-to-date employment law knowledge
Good interpersonal and both written and verbal communication skills
Excellent IT skills including Microsoft Office packages and HR systems
Strong organisational skills and ability to prioritise a broad range of tasks effectively
Effective problem solving with experience of analysing data with a strong attention to detail
A flexible approach to work with the ability to work as part of a team and on own initiative
Influencing, advising and building strong relationships across all levels, including stakeholders
Proven experience of working effectively under pressure and maintaining resilience.
Experience within a customer focussed environment

CIPD Level 3 qualification or demonstrable similar experience and evidence of strong commitment to continuing professional development

What's on Offer

Salary £30,471
Civil Service Pension scheme (minimum 26.6% employer contribution)
30-day holiday entitlement, plus 2.5 extra statutory holidays on top
Flexitime: Core hours between 10.00-12.00 and 14.00-16.00
Extra 2 days of Flexi-leave each month for additional hours that have been accrued
Access to a wide variety of internal and external wellbeing support, 24/7 assistance programmes and health advice

PHSO is committed to Equality, Diversity and Inclusion (EDI), and welcomes applications from individuals from diverse backgrounds. They are also a Disability Confident organisation. Should you wish to access the Disability Confident Scheme (DCS) or require any reasonable adjustments through the process please contact the lead recruiter to discuss your needs before the advert closes.

To apply, please submit an up-to-date CV detailing your experience that best fits the essential criteria outlined above.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Please submit your CV by 10am 24th March 2022.

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