Housing Support Officer

Working hours: 40 hours per week, Monday to Friday 8:30am to 17:00pm

Reporting To: Housing Manager

About the Role

We are looking for a compassionate and motivated Housing Support Officer to join our team and deliver a high-quality, person-centred service to vulnerable adults. You will support tenants to maintain safe, secure and sustainable tenancies while promoting independence, wellbeing and social inclusion.

Key Responsibilities Tenant Support & Engagement

• Provide tailored, person-centred support based on individual needs, sometimes complex needs including homelessness, substance abuse, mental ill-health
• Develop and review support plans, including risk assessments
• Support tenants to build independent living skills
• Support access to specialist and community services
• Build professional relationships based on trust and respect

Housing & Tenancy Management

• Manage a caseload of tenants and support tenancy sustainment
• Support with rent, benefits, budgeting and preventing arrears
• Respond to anti-social behaviour and tenancy breaches
• Conduct property inspections and maintain standards
• Prevent evictions through early intervention

Safeguarding & Risk Management

• Identify and respond to safeguarding concerns
• Complete risk assessments and implement control measures
• Maintain accurate and confidential records
• Follow health and safety procedures

Multi-Agency Working

• Work with local authorities, healthcare providers and partners
• Attend meetings and advocate for tenants

Compliance & Administration

• Carry out health and safety checks and inspections
• Coordinate property maintenance with contractors
• Maintain accurate records and reports

About You

• Experience of working with vulnerable adults or in housing/support
• Knowledge of housing management or tenancy sustainment
• Understanding of safeguarding and risk management
• Strong communication and interpersonal skills
• Ability to manage a caseload effectively
• Good IT and record keeping skills
• Person-centred, compassionate and empathetic
• Strong team player
• Honest with integrity and confidentiality
• Resilient and professional

Additional Requirements

• Satisfactory Enhanced DBS check
• Driving licence and access to a vehicle for business purposes
• Flexibility to meet service needs

Company Benefits

• Business mileage paid at the rate of £0.55 per mile
• 5 weeks' holiday plus bank holidays, increasing with length of service
• Matched pension contributions
• Independent Financial Wellbeing service
• Health Care cash plan with Medicash
• Life Assurance cover equivalent to 1 years' salary