Housing Repairs Scheduler

Criteria description

Knowledge of the main issues affecting social housing

Minimum of 1 years' experience of working within a responsive repairs environment and housing management systems

Experience of dealing with all aspects of building maintenance / repairs in a busy environment

Experience of processing customers' repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines.

Ability to problem solve and diagnose repairs accurately.

Excellent Customer Care & communication skill, experience of working with members of the public, the ability to handle difficult situations in an open and honest manner and liaise with various internal and external parties.

Ability of working in a team and contribute to the team's overall performance.

Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee of Islington Council.

Take personal responsibility for self-development; to equip self with skills required to cope with changes in ways of working and keeping abreast of organisational changes.

Displays an awareness, understanding and commitment to the protection and safeguarding of children and young people and or vulnerable adults

Criteria description

Ability to employ excellent problem-solving skills in a fast paced, pressurised, demanding work environment and the ability to work independently and manage own work load, work under own initiative and prioritize tasks effectively

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