Housing Quality and Standards Manager

We are looking to recruit a Housing Quality and Standards Manager to lead service improvement initiatives across their Housing Strategy and Improvement function. This is a key role focused on ensuring that housing services meet regulatory expectations, deliver excellent outcomes for residents, and are continuously evolving in line with best practice.

This opportunity is ideal for a housing professional with a strong track record in service improvement, regulatory compliance, and operational housing delivery. The successful candidate will be confident working across teams and services to drive measurable change and ensure the council meets its obligations as a social landlord.

The Role
Lead on housing quality and compliance, ensuring the organisation meets the requirements of the Regulator of Social Housing
Work across teams to deliver service improvements and respond to areas of underperformance
Analyse data and performance to provide clear recommendations and action plans
Oversee and support casework related to complaints, regulatory issues, and statutory guidance
Engage confidently with colleagues, residents, and senior stakeholders to develop solutions
Act as a key contact point on housing regulation, quality standards, and continuous improvement
Support preparation for inspections or interventions by regulatory bodies
Champion resident-focused service delivery and embed high standards of quality across the service
Use tools such as Power BI and Microsoft Dynamics to interpret data and track outcomes
Attend internal and external meetings to represent housing quality and standards priorities

Key Requirements
Strong understanding of the legal and regulatory framework of social housing
Detailed knowledge of the Regulator of Social Housing's expectations for council landlords
Experience delivering service improvements with measurable outcomes in a large organisation
Operational experience in housing, either within a local authority or registered provider
Excellent analytical, writing, and presentation skills
Ability to work collaboratively across departments and build strong stakeholder relationships
Experience with casework or regulatory responses within a public sector setting is desirable
Commitment to equality, diversity, and inclusive service delivery
On-site presence required 3 days per week

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on .
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.