Housing Officer (Estates) - 20 Hours per week

Responsibilities

You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact to deliver a range of tenancy management services such as changes in tenancies, property inspections, tenancy breaches, and estate management.

You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy.

You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, councillors, police and local services, and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places.

You will be responsible for matching and allocation of properties and then arranging and carrying out accompanied viewings, ensuring all sign-ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss.

You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate, including those that occur outside of normal office hours.

This role is offered on a part-time basis, working 20 hours per week across 3 days.

Requirements

• NVQ level 3 or equivalent
• Social housing or customer-focused experience
• Highly motivated, customer-focused individual who thrives on making a positive difference to others, works well with others and can form strong partnerships
• Valid UK driving licence and use of a vehicle

Benefits

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro-rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro-rata for part-time employees)

Equality and Diversity

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.