Housing Officer

Housing Officer

Location: Belfast
Salary: £14.35 per hour
Hours: Full-time
Duration: Temporary,
Working Pattern: Monday - Friday, 8:30am - 5:00pm

Application Deadline: 5pm Monday 19th October 2026

Apple Recruitment are currently recruiting for a Housing Officer (Band 4) on behalf of a public sector housing organisation in Belfast.

The successful candidate will provide administrative and customer service support, helping to ensure enquiries are managed efficiently, customer information is recorded accurately and housing-related assessments and services are supported effectively.

Key Duties

• Answer incoming telephone calls and respond to customer enquiries professionally and efficiently.
• Monitor and manage main inboxes, ensuring correspondence is reviewed and dealt with promptly.
• Draft written responses to customers, including letters and complaints, on behalf of the Business Area Manager.
• Use the organisation's Board application to triage, allocate and manage incoming work.
• Make outbound calls to customers to gather information required for assessments.
• Set up, maintain and update databases and administrative records.
• Ensure all customer interactions, decisions and outcomes are recorded accurately.
• Manage performance measures to support monitoring, evaluation and improvement of service delivery.
• Ensure recorded outcomes are proportionate, legal, auditable and necessary.
• Prioritise workloads and ensure tasks are completed accurately and within required timescales.
• Use initiative to resolve routine issues and refer more complex matters to the appropriate colleagues.
• Provide office cover and undertake other relevant duties as required.
• Maintain confidentiality and comply with relevant policies and procedures.

Essential Criteria

• Intermediate IT proficiency.
• Relevant experience within the 1-5 year range specified for the role.
• Candidates must have Basic Access NI clearance in place before taking up the appointment.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• Good organisational skills and the ability to manage competing priorities.
• A motivated, reliable and customer-focused approach.
• A compassionate attitude and commitment to supporting customers.
• Ability to complete tasks accurately and within required deadlines.

How to Apply

If you wish to apply or would like further information, please email your CV to Darcie at

Candidates must have Basic Access NI clearance before commencing the assignment.

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.