Housing Officer

Posted 1 day 9 hours ago by Komplex Group

Permanent
Full Time
Other
Shropshire, Telford, United Kingdom, TF1 1
Job Description

ReportsTo: Housing Manager / Senior Housing Officer

Essential: Experience within a similar role & a Full UK driving license with own vehicle.

Purpose Of The Role:

The Housing Officer is responsible for managing a portfolio of properties and tenancies, ensuring that residents receive a high standard of service. The role involves tenancy management, rent collection, neighbourhood support, and resolving housing-related issues in line with organisational policies and legal requirements.

Key Responsibilities: Tenancy Management
  • Manage the letting, and termination of tenancies in accordance with housing policies.
  • Conduct tenancy sign-ups, home visits, and inspections to ensure compliance with tenancy agreements.
  • Support residents with issues relating to tenancy sustainment and welfare.
  • Handle breaches of tenancy, including anti-social behaviour (ASB) cases, rent arrears, and property misuse.
Rent & Income Management
  • Monitor rent accounts, identify arrears, and take proactive steps to recover outstanding debts.
  • Work with tenants to develop affordable repayment plans and signpost to financial support services.
  • Maintain clean, safe, and well-managed estates through regular inspections.
  • Liaise with contractors and maintenance teams to resolve repairs and property issues.
  • Promote community engagement and positive relationships between residents.
Customer Service & Support
  • Provide responsive, professional customer service to tenants and applicants.
  • Work collaboratively with internal departments and external agencies (e.g., social services, police, community groups).
  • Support vulnerable tenants by referring them to appropriate support services.
Compliance & Record Keeping
  • Ensure compliance with housing legislation, data protection, and safeguarding procedures.
  • Maintain accurate records, case notes, and reports using housing management systems.
  • Contribute to policy reviews, audits, and service improvement initiatives.
  • Experience in housing management, tenancy support, or community development.
  • Strong understanding of housing law, tenancy agreements, and rent arrears procedures.
  • Excellent communication, negotiation, and conflict resolution skills.
  • Ability to manage a busy workload and prioritise effectively.
  • Competent in using housing management software and Microsoft Office.
  • Full UK driving licence (if required for the role).
Desirable Qualifications
  • Chartered Institute of Housing (CIH) qualification or working towards it.
  • Experience working with social landlords, local authorities, or housing associations.
  • Knowledge of welfare benefits and financial inclusion initiatives.
Core Competencies
  • Customer Focus
  • Problem Solving
  • Teamwork
  • Integrity and Professionalism
  • Attention to Detail
  • Resilience and Empathy
What We Offer:
  • The opportunity to make a lasting impact on services supporting individuals with complex needs.
  • Ongoing training, professional development, and clinical support.
  • A supportive, values-led culture that encourages innovation and best practice.
  • Benefits include:
    • 24/7 access to a doctor (for you, partner, and children under 18)
    • Day off for your birthday
    • YouLife (exclusive employee discounts on retail, travel, and dining)
    • 24/7 mental health support (for you, partner, and children)
    • Home-life advice and life insurance
    • Salary sacrifice on cars (post-probation)
    • Employee of the Month initiative