Housing Assistant

Pertemps are delighted to be working with our public sector client to recruit a Housing Assistant on a temporary ongoing basis.

Role: Housing Assistant (Temporary Accommodation)
Location: East Edinburgh (Niddrie)
Hours: Monday to Friday (36 hours per week)
Pay Rate: £14.51 per hour
Duration: Temporary ongoing
Start Date: Immediate

Please note this post is subject to a Basic Disclosure check at a cost of £25.

Why Join This Role?

• Be part of a compassionate and dedicated team supporting individuals and families in temporary accommodation across Edinburgh.

• Gain valuable experience within the public sector and housing support services.

• Play a key role in helping vulnerable residents access accommodation, support, and essential services.

• Work within an inclusive and supportive environment with opportunities to build your skills and experience.

What You'll Be Doing

• Providing administrative and customer support via telephone, email, and online communication channels.

• Assisting residents with temporary accommodation enquiries, tenancy-related queries, and support requests.

• Supporting the management of accommodation records, referrals, and service documentation.

• Updating client information and processing records accurately using internal systems.

• Liaising with housing officers, support services, and external agencies to ensure residents receive appropriate assistance.

• Handling sensitive and confidential information with professionalism and discretion.

• Supporting the day-to-day operations of the temporary accommodation team through effective administration and record-keeping.

• Communicating confidently, calmly, and empathetically with residents, including those experiencing challenging circumstances.

• Working collaboratively within a supportive team to meet service standards and deadlines.

What We're Looking For

• Previous administrative or customer service experience within a busy environment.

• Strong IT skills, including accurate data entry and confident use of Microsoft Office packages.

• Excellent written and verbal communication skills.

• A calm, empathetic, and professional approach when dealing with vulnerable individuals and members of the public.

• Strong organisational skills with excellent attention to detail.

• Ability to prioritise workload and work effectively in a fast-paced environment.

• A proactive, reliable, and team-focused attitude.

Desirable:

• Experience within housing, homelessness, temporary accommodation, or local authority services.

• Understanding of housing support or tenancy-related processes.

Interested?
If you're organised, compassionate, and ready to make a positive impact in your community, apply online today - we'd love to hear from you!