Housing and Support Assistant-St Agnes (Night)

Housing & Support Assistant

Location: Hanwell, W7 1AG

Hours: 30-35 hours per week (Flexible rota, including weekends)

Pay Rate: £14.24 per hour (including holiday pay)

About the Role

We are looking for a proactive and customer-focused Housing & Support Assistant to join a supported housing service in Hanwell. You will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe, welcoming, and well-managed environment. This is a varied role combining reception, administration, housing support, and health & safety responsibilities.

Key Responsibilities

• Act as the first point of contact for residents, visitors, contractors, and external agencies.
• Deliver excellent customer service and respond to enquiries professionally.
• Carry out reception duties, including answering calls, managing emails and post, processing payments, and reporting repairs.
• Welcome new residents and assist with sign-ins, move-ins, and general enquiries.
• Conduct regular health & safety, security, and wellbeing checks throughout the building.
• Monitor and report maintenance issues, anti-social behaviour, incidents, and safeguarding concerns.
• Maintain accurate records, update internal systems, and complete incident reports.
• Support residents by providing information, guidance, and signposting to relevant services where appropriate.
• Liaise with contractors and internal teams to ensure repairs and maintenance are completed efficiently.
• Assist in maintaining a clean, safe, and secure environment for residents and visitors.
• Work collaboratively with colleagues to deliver a high-quality housing and support service.

Requirements

• Previous experience in housing, supported living, reception, administration, or customer service.
• Excellent communication, interpersonal, and organisational skills.
• Ability to remain calm under pressure and deal with challenging situations professionally.
• Good IT skills and experience maintaining accurate records.
• Flexible to work a rota, including weekdays and weekends.