Housekeeping Team Leader

Who are we?

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What's in it for you?

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Being responsible for cleanliness, orderliness, and appearance of the entire club and offices.
• Being responsible for the leadership and operational running of the housekeeping department and team with the support of the Director of People and Culture.
• Managing housekeeping budgets, including cost controls with regards to labour, agency, ordering of relevant items and managing of all supplier relationships.
• Ensuring your team and any agency staff working are fully briefed on our expectations prior to the start of their shift and conduct routine inspections.
• Analysing housekeeping products and suppliers and being aware of new trends in the industry making suggestions for improvements.
• Checking for faults or damage and work alongside the Chief Engineer to arrange repairs and routine maintenance work.
• Maintaining a high standard of cleaning and hygiene within our club and offices adhering to COSSH guidelines.
• Participating in vendor sourcing and quality control of all housekeeping department related suppliers.
• Organising routine and specialist cleaning including window cleaning for the club and our offices.
• Being responsible for the organisation, ordering and par levels of inventories for linen, uniform, and all other fixed assets.
• Being an ambassador for our club as well as a strong leader who embodies our values and commitment to our teams.
• Ensuring that company and statutory standards and legislations are adhered to, so that our home, members, and colleagues are always kept safe.
• Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and improving our member experience.
• Assuring completion of weekly scheduling to ensure labour costs are in line with budget.
• Overseeing creation and development of all Housekeeping SOP's and standards.

WHO WE ARE LOOKING FOR

• At least 1 year proven experience in a Housekeeping Team Leader role within a luxury / lifestyle hospitality business.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Obsessive about attention to detail.
• Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.