Housekeeping Supervisor

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function - ensuring high standards are maintained.

Your day-to-day
People

• Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance


• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties


• Promote teamwork and quality service through daily communication and coordination with other department heads


• May assist with deep cleaning projects and assist housekeeping staff during high-volume periods

Financial

• Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).

Guest Experience

• Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements


• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction


• Handle complaints and special requests to achieve complete guest satisfaction


• Comply with special needs and requests of the guests, VIPs and repeat visitors

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (for example: container recycling and cleaning agents)


• May maintain procedures for the security of lost and found items


• Perform other duties as assigned.

What we need from you

• Minimum one year of housekeeping supervisory experience


• Must speak fluent English.


• Other languages are advantageous.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Voluntary Medi-cash Scheme


• Employee & Friends/Family discounted rates at Heeton-operated hotels


• Life Assurance, Income Protection and Employee Assistance schemes


• Referral scheme


• Heeton is an expanding company which offers excellent career opportunities.


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process