Housekeeping Office Coordinator

Cheval Collection is currently recruiting a Housekeeping Office Coordinator for a cluster role. You will be responsible for all the housekeeping coordination for two of our residences, Cheval Knightsbridge and Cheval Phoenix House.

As the Housekeeping Office Coordinator, you will be responsible for all the housekeeping coordination and will serve as the first point of contact for guests and other departments regarding housekeeping. You will organise the housekeeping team to ensure all apartments are cleaned promptly. Using the workforce management software you will manage shift coverage and analyse data.

Coordination with housekeeping supervisors and external contractors, as well as liaising with Reservations for scheduling maintenance, will be key. You will allocate work, prepare daily section sheets, and assist with cleaning when needed. Maintaining housekeeping supplies, reporting and following up on maintenance issues, and addressing guest queries and complaints promptly are crucial tasks.

You will ensure show apartments are ready for potential guests, perform administrative tasks, and manage timesheets. Keeping departmental notice boards updated, handling lost property, and ensuring the security of keys are part of the role. Compliance with internal policies and procedures, placing orders, and contributing to the management team will also be expected.

Qualifications

• Have supervisory experience in a 5 star or luxury environment
• Have the ability to delegate and prioritise workload of self and others
• Have experience in maintaining high levels of cleanliness
• Take pride in what you do
• Have a good eye for detail / if you are good at noticing small but important things
• Be a confident communicator
• Have a positive attitude in everything you do

Benefits

• A competitive salary + Service Charge
• Company Sick pay
• 30 days annual leave (increasing with service, including bank holidays), additional day for Birthday and Volunteering
• Life Assurance
• Contribution to personal pension (after 3 months)
• Season Ticket Loan
• Learning and Development programs
• Colleague, Family and Friends Discount Rates
• Long Service Recognition
• And many more benefits!

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.