Housekeeping Assistant

Be part of the Family

We're a family business through and through - family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we're committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you're someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you'll fit right in.

The Ballachulish Hotel

The Ballachulish Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they've scaled mountains, explored lochs and found some much-loved spots to explore.

About the role

You'll be part of our busy Housekeeping Team with one of the most important jobs in the business - making sure our guests get a good night's sleep! You'll be hard working and committed to exceptional customer service. You'll ensure our bedrooms and public areas are kept immaculate, achieving the highest standards of cleanliness and comfort for our guests. We want our customers to be 'wowed' and believe everyone has their part to play in making this happen. So, as well as taking pride in ensuring our hotel is kept spotless, you'll provide a friendly and welcoming service to all our guests at The Ballachulish Hotel.

What we need from you

• Customer service - a friendly, welcoming personality is a given.
• Enthusiasm - a true passion for hospitality, along with your genuine smile and desire to get it right for the customer
• Team focus - there are no egos here, just hard working people who love creating memorable experiences for every guest
• Fun and easy to talk to - we're looking for personality, not a corporate clone

What you'll get from us

• Live in Accommodation - On site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn't guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts - Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays - Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus - Earn up to £250 £500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards - Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team - Work in fun, welcoming environment where team spirit and well being are a priority.
• Grow with Us - We invest in our people. Whether you're looking to develop new skills or take the next step in your career, we'll support you every step of the way.
• Career Progression - With seven hotels, multiple departments, and a wide range of roles, you'll have plenty of opportunities to grow and explore new career paths.
• Leadership Development - Get access to our Be A Leader programme and develop the skills to take your career further.
• Wellbeing Support - Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party - We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.