House Manager
Posted 2 hours 50 minutes ago by CIH International Housing Group
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints - from arrival at reception through to the member lounges, bar, event spaces and cultural programming. Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow's values and brand operating standards.
Key Responsibilities Leadership- Daily operational control of the House including health and safety and licensing compliance responsibilities.
- Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
- Oversee the full, member journey and daily operations within the Members' Lounge, Lounge Bar, and other member areas.
- Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow's values of Care, Curiosity and Commitment.
- Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
- Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
- Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
- Ensure a seamless handover between departments to create a joined-up and welcoming experience.
- Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
- Oversee the operational delivery of in-house events, talks and workshops, ensuring coordination between service, events and facilities teams.
- Manage and mentor the Reception team to ensure warm, professional and efficient service.
- Oversee check-ins, guest management and access control protocols in line with member privacy and brand standards.
- Support the delivery of food and beverage service in the Members' Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
- Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
- Previous experience in a premium hospitality or private members' club environment.
- Proven leadership in operations, front-of-house or guest services.
- Deep understanding of luxury service and what creates an elevated guest experience.
- Experience managing and training teams, with strong attention to detail.
- Excellent communication, time management and organisational skills.
- Calm under pressure and solution-focused in fast-paced environments.
- Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus.
- A supportive, ambitious and values-led environment.
- A team that celebrates individuality and growth.
- Opportunities for career development and internal progression.
- Staff meals, wellness programming, Employee discounts, and more.
Please note that we do not hold a Visa Sponsorship Certificate.