House Host Manager

Salary: £54,240 per annum - base £37,600 plus up to £16,640 in gratuities and service charge.

• Biannual company socials and smaller social and sports groups.
• Exclusive staff rates and Food & Beverage discounts across Ennismore brand.
• Birthday day off.
• Meal provision during shifts.
• Pension, health cash plan and life assurance schemes.
• 28 days holiday (incl. bank holidays), increasing with length of service.
• Recommend-a-friend bonus scheme.

• Creating a warm, welcoming, and lasting impression for our members.
• Building genuine relationships with all members.
• Providing genuine, attentive, natural, and friendly service to our members.
• Answering phone calls, taking reservations, and responding to member queries; ensuring all follow ups are carried out promptly.
• Being always immaculately presented in the correct uniform.
• Ensuring all member information is captured and recorded on their profiles.
• Being aware of all VIP members and their guests; ensuring their experience is tailored appropriately.
• Anticipating members' needs and providing them a personalised experience.
• Ensuring the reception area is tidy, presentable and fully stocked with necessary stationery and materials.
• Being empowered to make decisions that enhance the member experience or defuse complaints.
• Ensuring any issues are dealt with immediately, logged accurately and promptly followed up.
• Preparing reports for the meeting.
• Managing the team and looking after their mental wellbeing.
• Supporting the Cloakcroom team in the smooth running of their department; reviewing that the area is clean and tidy before, during, after shift and lost property is logged efficiently.
• Be available for no less than 2 closing shifts a week.

• Previous host experience in a busy and high volume hospitality operation.
• Computer literate (MS Office, SevenRooms, CRM systems).
• Planning ability; able to work unsupervised.
• Attention to detail; able to identify mistakes and request clarification.
• Excellent time management skills; comfortable prioritising during busy periods.
• Inspiring leader who relishes taking responsibility.
• Confident in using purchasing, health and safety, payroll and rota systems.
• Stays up to date with current food and beverage trends and best practices.
• Must be able to work flexibly including evenings and weekends due to operational hours.
• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with members.
• A genuine passion for hospitality and hosting.