House Duty Manager
Posted 3 days 21 hours ago by room2 Southampton Front Office
room2 is the world's first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focused on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Duty Manager to inspire the team and deliver an outstanding guest experience.
Key Responsibilities People- Take full responsibility for the building and the people in the absence of the Assistant and General Manager
- Lead the team to create 'can't wait to return' experiences for our guests
- Lead the team of house hosts and Duty managers
- Ensure that the team are managing reservation enquiries (e-mail, phone & in person) with a kind & considered approach
- Be the 'in the know' person for guests enquiries & questions
- Lead team meetings with constructive feedback to improve operational performance and guest experiences
- Ensure that the team are taking payments and balancing the books at the end of the day
- Ensure the team completes property patrols to ensure safety & security
- Be accountable for the safety of your property
- Deal with housekeeping and maintenance on day to day
- Be initiative-led when dealing with challenging situations or guest complaints making sure our guests leave happy
- Be confident working alone and be a happy, positive influence when working as part of a team
- Be part of the management team in all aspects of the day-to-day operation
- Be 'in the know' on local events and culture to offer guests authentic experiences and contribute to cultural programming
- Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process
- Put the planet at the forefront of all business decisions
- Take part in all company social responsibility initiatives
- Be an advocate of all our values
- Roommates
- Senior Roommates
This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.
Compensation: Competitive salary