Hotel Staff
Posted 18 hours 43 minutes ago by Cow & Calf - 172090
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you'll do in this role- Be the first point of contact when checking in late arrivals and walk-ins
- Ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- Ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
- Passionate about guest care
- A can do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
- Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team socials - work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.
At M & B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Compensation: Competitive salary.