Hotel Revenue & Ops Associate

About Our Client

Our client acquires, manages and operates high grade hospitality assets (€100-€500m hotels) in key cities around Europe. They're committed to delivering outstanding experiences for their customers and expanding their portfolio through organic growth in key locations. They are a specialist investor with a long-term view and globally recognised (Top 5) institutional backing.

Job Description

This role manages detailed, task-driven processes such as data collection and analysis, presentation preparation, and post-meeting follow-up on a monthly and quarterly basis. On the commercial side, it oversees forecast coordination, reporting cycles, and strategic initiatives-adding value through report building, data validation, commentary drafting, and action tracking. Operationally, it supports guest satisfaction, service delivery, and cost optimisation, playing a key role in turning strategy into results.

General / Cross-functional

• Own the full cycle for monthly business reviews, quarterly commercial deep dives, and restaurant & bar performance reviews-managing timelines, inputs, data consolidation, presentation decks, commentary drafts, and presentation quality
• Produce concise pre-meeting summaries for leadership, visualising key performance trends, cost risks, and opportunity areas
• Develop reporting and presentations for internal and external purposes, including board meetings, with a focus on continuous improvement
• Take structured meeting notes and maintain a central action tracker, recording agreed actions, deadlines, and responsible parties
• Escalate overdue or blocked actions to relevant department heads

Commercial

• Manage the master forecast tracker: gather hotel inputs, validate formulas and comments, align deadlines, and ensure timely upload to Fairmas
• Coordinate with hotel teams to ensure commentary meets expectations-clearly explaining variances ("why and what") before submission
• Perform variance analysis across key metrics (e.g. YoY, budget, forecast, STR, guest mix, segment performance), highlighting anomalies and recommending corrections
• Identify untapped revenue opportunities by analysing STR data, channel performance, up-selling results, and segment mix-suggesting targeted actions
• Integrate OKR reporting into monthly and quarterly cycles by updating dashboards and reports
• Translate commercial strategies into operational actions, linking guest satisfaction, service quality, cost controls, and up-selling performance
• Liaise with hotel-based commercial leads to gather and refine inputs for planning, reporting, and performance tracking

Operations

• Support hotel openings and renovations by tracking milestones and dependencies
• Evaluate up-selling performance using POS and pre-arrival data, premium room sales, and F&B metrics-recommending revised incentive structures
• Assist in implementing a hotel compliance framework, including a tracker and cyclical follow-up checks
• Collaborate on solutions to audit findings, guest experience gaps, and service delivery risks
• Monitor operational KPIs with commercial impact (e.g. service scores, guest feedback, audit compliance) and integrate into portfolio reporting
• Liaise with hotel-based operational leads to gather and refine inputs for planning and performance tracking
• Support roll-out of LQA across the portfolio-developing analysis and optimisation strategies
• Work with the Sustainability team and Head of Operations to implement environmental strategies and ensure hotel teams follow guidance

System & Data Management

• Pull, clean, and consolidate data from Opera, BI tools, Excel trackers, and other relevant sources
• Maintain central dashboards, trackers, and tools for portfolio performance, commercial delivery, and forecast accuracy
• Identify and implement improvements to reporting processes and system outputs
• Build and test new tools, dashboards, or analysis frameworks-ensuring scaleability and usability
• Support light implementation of automation or AI tools for reporting and insight generation, including vendor testing, AI commentary drafts, and Excel macros

The Successful Applicant

The successful Hotel Revenue & Ops Associate should have:

• 4-6 years' work experience (ideally including pre-covid), in commercial or operational support roles at Hotels, Area or Cluster level
• Revenue management or commercial analysis (Hotels) background with operational exposure preferred
• Understanding of hotel P&L structure and key performance metrics essential
• Advanced Excel and strong PowerPoint skills
• Demonstrated ability to manage multiple priorities with strong organisational skills
• High attention to detail and comfort with numerical analysis
• Strong written and verbal communication

What's on Offer

• Competitive basic salary
• Annual bonuses (subject to year on year increments)
• Market-leading benefits
• Excellent in-house & external training / professional courses
• For the right, successful candidate our client has the ability to sponsor an existing visa