Hotel Revenue Analyst

About Us:

The O'Callaghan Collection is a design-led collection of Irish family-owned luxury boutique hotels located in the heart of Dublin city centre. Each of our hotels has its own distinct character, inspired by its location and designed to deliver a unique and memorable guest experience. Proud of our heritage, we continue to invest in our properties and services to meet the evolving needs of today's travellers while maintaining the warm hospitality and personal touch that define our collection.

At the heart of everything we do is a commitment to exceptional service. We believe that memorable guest experiences are created through genuine hospitality, attention to detail, and a passion for exceeding expectations at every touchpoint. As we continue to evolve, we are looking for individuals who share our dedication to excellence and take pride in delivering outstanding experiences. We value people who bring professionalism, enthusiasm, and a customer-focused approach to everything they do.

Joining O'Callaghan Collection means becoming part of a respected hospitality team with a reputation for quality, authenticity, and service excellence. If you are passionate about creating memorable moments for guests and contributing to a luxury hospitality experience, we would love to hear from you.

We are Caring Proud Determined.

Benefits:

• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - €1000 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Responsibility for a minimum of two hotels from the Collection.
• Research competitor pricing of rooms, outlets, meetings/events and all other facilities to proactively lead the market as well as respond appropriately.
• Effective use of forecasting tools for guest rooms availability control and pricing. Through accurate forecast in rooms and meetings demand, optimize availability and recommend necessary strategy changes.
• Work with the Cluster Revenue Manager to maintain and manage a consistent selling strategy across the Central Reservation system (CRS), Property Management System (PMS), third-party online systems, and free sale charts to ensure accurate use of availability controls in all systems.
• Apply an appropriate overbooking policy and educate team to accept through qualified bookings. Implement and monitor waitlists for all revenue systems.
• Monitor the global, local and environmental issues impacting your city and hotels.
• Check competitor strategy on a regular basis, reviewing pricing and their availability.
• Ensure that upselling and cross-selling remain core strategies for maximizing revenue within and across client segments.
• Produce weekly forecast for trend analysis and decision support.
• Complete and analyse monthly reports for submission to the regional office and the hotel.
• Prepare and analyse all appropriate reports to present at the management meetings.
• Analyse production statistics and track information to identify potential business and market trends. Highlight your findings to the sales teams.
• Ensure relevant revenue issues are investigated and analysed. Identify potential new opportunities to improve revenue performance.
• Ensure accuracy of all reservations and other data in the Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Load rates in Opera and SynXis and maintain rate loading forms and co-ordinate with Reservations.
• Ensure quality control checks are carried out in PMS/CRS input to ensure data accuracy.
• Ensure that all rates are loaded by accurate completion of rate databases including Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
• Monitor automated revenue management system decisions (forecasts, pricing and overrides) and interpret its forecast and decisions to the executive team.
• Ensure audits on operating standards & procedures in the Reservations department are carried out and comply with company practices.
• Maintain accurate and ongoing records of controls applied to all systems.
• Manage Online Travel Agency accounts ensuring their compliance with company standards
• Ensure that all OTA websites have the correct information
• Manage approved OTA partners Internet listings
• Build and maintain effective working relationships with key clients
• Ensure the OTA website adhere to the best rate guarantee

Requirements:

• Strong analytical skills and high level of problem-solving skills.
• Good communication skills for presentation and training.
• Knowledge of Hotel systems is highly desirable.
• Good level of competence with Microsoft Excel
• Experience using Opera PMS, EzRMS, SynXis, TravelClick, Third Party Extranets and all Microsoft programmes.
• Confident, ability to communicate clearly at all levels