Hotel Receptionist

Location The Bath Priory (part of the Brownsword family of hotels) has a great location in Bath, just a short walk from the city centre, with a bus stop right outside. The hotel is a stunning Georgian house with 33 bedrooms built in honey coloured Bath stone and surrounded by four acres of gardens. It has been rated at 5 star level for over ten years. We are seeking energetic new personalities to join our family.

Service Charge We pay our team service charge each month. The service charge is fully shared among all team members at the hotel.

Join Our Team as a Receptionist & Make Every Guest Experience Unforgettable

Are you passionate about hospitality and love connecting with people? At our 5 star hotels, we're looking for a Receptionist who can bring warmth, personality, and professionalism to every guest interaction.

Our culture is at the heart of everything we do. We value thoughtfulness, collaboration, and creating moments that matter; not just for our guests, but for our team too.

About the Role

As the first point of contact for our guests, you'll play a pivotal role in creating memories they'll treasure forever. This role is perfect for someone with experience in a similar position who thrives on delivering exceptional service.

This role is available on a full time or part time basis; our shift patterns will be flexible to fit your lifestyle.

Key Responsibilities

• Welcoming and hosting guests from check in to check out, offering advice on local sights, restaurant bookings, or simply sharing a friendly chat.
• Building meaningful relationships with your colleagues, many of our team members become lifelong friends.
• Ensuring every guest has a seamless, memorable experience.
• Collaborating across departments to support one another.
• Maintaining a healthy work/life balance while remaining flexible to support the team.

What We Offer

• Competitive pay - a fair rate plus service charge and tips.
• Perkbox benefits - retail and hospitality discounts.
• Exclusive hotel discounts - 25% off food & beverage, £25 B&B staff rate, and special rates for friends and family.
• Employee Assistance Programme - confidential support whenever you need it.
• Meals on duty - stay nourished while at work.
• Learning and development - growth opportunities and potential promotion to General Manager.
• Milestone rewards - champagne, afternoon tea, dinners, extra days off, and special gifts to celebrate your journey.

About Our Hotels

Our family of hotels includes unique, individual, and quirky destinations, such as the award winning Gidleigh Park and the 900 year old Amberley Castle. Each property has its own personality, but all share a commitment to quality, inclusivity, and creating a special experience for everyone.

We're looking for people who love learning, sharing knowledge, and creating magical guest experiences. If that sounds like you, we'd love to hear from you.

Apply today and become part of a team that makes every stay unforgettable.