Hotel Receptionist

Posted 3 hours 37 minutes ago by CastleView Group

Permanent
Full Time
Other
County Durham, Durham, United Kingdom, DH1 1
Job Description

Our client is looking for friendly, professional, and customer-focused Hotel Receptionists to join their team. This role is key to creating a welcoming first impression and delivering exceptional guest experiences within a well-established global hotel brand.

Salary & Shifts

  • Full time position
  • Competitive salary

Benefits

  • Competitive salary
  • Employee discount scheme (hotel stays & food & beverage)
  • Company pension (The People's Pension)
  • Free meals on duty
  • Uniform provided
  • Employee Assistance Programme (wellbeing, financial & health support)
  • Ongoing training and development opportunities
  • Career progression within an international hotel group

Requirements:

  • Strong communication and interpersonal skills
  • Professional, friendly, and approachable manner
  • Ability to work in a fast-paced environment
  • Good attention to detail and organisation
  • Team player with a positive attitude

Job Role:

  • Welcome guests and manage check-in/check-out processes
  • Provide excellent customer service and handle guest enquiries
  • Resolve guest issues professionally and efficiently
  • Coordinate with internal departments to meet guest needs
  • Promote hotel services and amenities
  • Maintain accurate records of guest interactions
  • Support team members and contribute to a positive working environment
  • Ensure compliance with health, safety, and company policies

To Apply, send an up-to-date CV