Hotel General Manager

Hotels General Manager - multi-site (three premises)

Camden Town - Chalk Farm / Camden Town, NW3

About Us

Located in the heart of Camden, our hotels and premises sit among some of London's most vibrant cultural landmarks, including the Roundhouse Theatre, Camden Market, Primrose Hill, and Hampstead Heath. With excellent transport links via Chalk Farm Underground and Kentish Town Overground, our locations are perfectly positioned for guests seeking culture, nightlife, and standout hospitality experiences.

We celebrate individuality, creativity, and great energy. We believe outstanding hospitality comes from great people, great music, and great drinks - and we're proud to work with a single, close-knit team delivering across all our sites.

Why Work With Us?

• Staff discount across the business
• Free CODE App membership (discounts on pubs, bars, gyms & more)
• Free 24/7 counselling and mental health support via Able Futures
• Cycle to Work Scheme

The Role

As Hotels General Manager, you will have strategic and operational responsibility across three premises, all delivered by one integrated team. You will ensure consistency of standards, strong communication, and clear leadership across the business, while maintaining a hands on presence within the operation.

This is a senior leadership role requiring strong operational judgement, commercial awareness, and the ability to lead a unified team across multiple sites. Flexibility to work evenings, weekends, and across sites is essential.

Key Responsibilities Guest Experience & Brand Standards

• Champion a guest first culture across all hotels and premises
• Ensure consistent service and brand standards across rooms, food & beverage, housekeeping, and front of house
• Oversee the handling of guest feedback and complex issues, driving positive reviews and repeat visits
• Use feedback and performance insight to continuously improve the guest journey

Operations Management

• Lead day to day operations across all premises, ensuring smooth, safe, and efficient delivery
• Maintain high standards of cleanliness, presentation, and maintenance across all locations
• Carry out regular audits and inspections to uphold operational and brand standards

People Leadership & Development

• Lead, support, and develop a single team working across multiple premises
• Create clarity around roles, expectations, and communication across sites
• Drive engagement, performance, and retention through coaching, development, and regular 1:1s
• Foster a positive, inclusive, and high performance culture where people feel supported

Commercial & Financial Performance

• Take ownership of overall commercial performance, including revenue, cost control, and profitability
• Deliver against agreed financial targets and budgets
• Monitor occupancy, ADR, and RevPAR, adjusting strategy across premises in line with demand
• Support sales, marketing, and project initiatives to maximise performance across the business

Legal Compliance & Governance

• Ensure full compliance with UK legislation across all premises, including Licensing, Health & Safety, Fire Safety, Food Hygiene, GDPR, and Employment Law
• Act as Designated Premises Supervisor (DPS) where applicable
• Maintain effective controls over cash handling, stock management, payroll, and reporting

What We're Looking For

• Proven experience as a Multi Site Hotel General Manager or senior hospitality leader
• Experience operating across more than one site is desirable
• Strong commercial awareness with the ability to balance service excellence and profitability
• A confident, people focused leader who can unite teams and create clarity
• Highly organised, resilient, and comfortable working in a fast paced environment
• Hands on, flexible, and willing to lead from the front

Above all, you'll be commercially sharp, people driven, and capable of leading a single team across a complex, multi site operation.

What Success Looks Like

• Strong and consistent guest satisfaction scores across all premises
• A motivated, engaged, and well supported team
• Delivery of commercial targets and budgets
• High standards of safety, compliance, and operational consistency

The Process

1. Click Apply Now and submit your CV
2. Meet the senior leadership team for an initial conversation
3. Complete a short business plan and meet more of the wider team
4. Successful candidates will be welcomed into the team

Equal Opportunities Statement

Rose Fifteen Ltd is an equal opportunities employer and we welcome applications from all persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership, whether they have a disability and whether they are part of any other groups that could bring a diverse perspective to our company.