Host / Club Reception

To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club's success, providing exceptional experiences for our members.

The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.

Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalized journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.

• Deliver a warm, polished, and professional welcome to all members and guests upon arrival
• Manage check ins and reservations efficiently, ensuring accuracy and attention to detail
• Handle incoming calls, emails, and booking requests in a timely and professional manner
• Maintain up to date and detailed member profiles, including preferences and notes
• Coordinate with restaurant, bar, and floor teams to manage guest flow across the club
• Assist with table allocation, waitlists, and real-time booking adjustments
• Support VIP arrivals and special requests, ensuring a seamless and personalized experience
• Maintain the reception area to the highest standards of presentation and organisation
• Provide information about the club's facilities, events, and offerings confidently and accurately
• Handle member enquiries and feedback with discretion and professionalism
• Support the wider reception, reservations and front of house team as required during busy periods
• Uphold all data protection, privacy, and security standards

• Previous experience in a host, receptionist, or front of house role within a luxury hospitality or private members' club environment preferred
• Strong interpersonal and communication skills, with a natural ability to engage guests
• Professional, polished appearance and demeanour
• Excellent organisational skills and attention to detail
• Ability to multitask and remain composed in a fast paced environment
• Positive, proactive, and team oriented attitude
• Basic experience with reservations or booking systems is advantageous
• High level of discretion and understanding of private members' club culture
• Flexibility to work evenings, weekends, and peak operational periods
• A genuine passion for hospitality and delivering exceptional guest experiences

• Best-in-class salary
• Family meal on shift
• Industry leading Learning & Development opportunities
• Pension scheme - including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open