Hospitality Manager

General Summary This role reports to the Senior Hospitality Manager or their designee and is based in Banbury, UK. The role supports the delivery and contribution of departmental and organisational objectives. Responsible for supporting day to day operations within their area of responsibility, working collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential.

Role Principles

• Act with integrity, always upholding the highest professional and ethical standards.
• Drive innovation and change to continuously improve ways of working and outcomes.
• Pursue operational excellence, ensuring efficiency, quality, and continuous improvement.
• Collaborate inclusively, building strong partnerships to achieve shared goals.
• Maintain a customer focused approach, prioritising the needs of internal and external stakeholders.
• Champion sustainability by embedding responsible and environmentally conscious practices into everyday work.

Key Responsibilities Role Specific Responsibilities

• Lead the execution of hospitality programs for partners, VIP guests, and key stakeholders, ensuring exceptional service standards, operational excellence, and brand alignment at every touchpoint.
• Work closely with the Senior Hospitality Manager and cross functional teams, to oversee guest experience management, event operations, inventory and logistics coordination, supplier management, and trackside hospitality delivery.
• Accountable for maintaining premium guest experiences, driving continuous improvement through feedback and insights, and supporting the development of hospitality strategies that maximise guest satisfaction and partner engagement.
• Support the development and execution of hospitality strategies, standards, and operational processes to ensure consistent service excellence.
• Maintain strong working relationships with internal stakeholders to support integrated delivery across hospitality, marketing, commercial, and operations functions.
• Manage hospitality budgets and operational expenditure in line with departmental objectives and approved forecasts.
• Monitor hospitality performance and provide regular reporting on guest satisfaction, operational effectiveness, and key initiatives.
• Champion continuous improvement through the implementation of best practices, process enhancements and service innovations.
• Ensure compliance with company policies, health and safety requirements, and event specific regulations.
• Lead the delivery of trackside hospitality programmes across the Paddock, Paddock Club, and Haas F1 Team facilities, ensuring seamless execution and exceptional guest experiences.
• Manage all aspects of guest experience planning, including ticketing administration, itineraries, travel coordination, gifting programmes and hospitality scheduling.
• Coordinate hospitality operations at race events, ensuring all activities are delivered to the highest professional and brand standards.
• Build, maintain and develop strong relationships with partners, guests, suppliers and key stakeholders to maximise engagement and satisfaction.
• Oversee hospitality inventory management, merchandise allocation, freight logistics and stock control to support global event delivery.
• Manage the presentation, setup, branding and operational readiness of all hospitality environments.
• Deliver premium paddock, garage and factory tour experiences, ensuring consistency, professionalism and guest engagement.
• Collaborate with commercial, marketing, operations and partner management teams to support integrated hospitality and activation programmes.
• Manage supplier relationships and coordinate external vendors to ensure efficient and cost effective delivery of hospitality services.
• Lead post event reporting activities, including guest feedback collection, satisfaction analysis, operational reviews and recommendations for future improvements.
• Identify and implement opportunities to enhance hospitality offerings, service standards and guest experiences.
• Provide leadership and guidance to junior team members, temporary staff and event suppliers during on site event delivery.

Operational Delivery

• Carry out day to day tasks efficiently and within agreed timescales.
• Ensure work meets expected service, quality, and compliance standards.
• Demonstrate accountability and professionalism in all activities.

Team & Stakeholder Collaboration

• Build positive working relationships with colleagues and stakeholders.
• Participate in meetings, briefings and forums as required.
• Respond to queries within scope, escalating more complex matters when necessary.

Compliance & Governance

• Adhere to relevant legislation, organisational policies and internal controls.
• Handle information responsibly, including confidential or sensitive data.
• Support audit, governance and risk management activities as required.

Continuous Improvement

• Contribute ideas and feedback to improve processes and ways of working.
• Participate in team initiatives, projects or improvement activities.

Additional Responsibilities

• Undertake any other reasonable duties consistent with the level and purpose of the role, as assigned by the line manager.

Person Specification Essential Qualifications & Experience:

• GCSE/High School diploma or equivalent required.
• Undergraduate degree in Hospitality Management, Event Management, Business, Marketing or a related discipline (or equivalent experience) preferred.
• Typically, 5+ years' experience in hospitality, events, guest experience or sponsorship servicing within a premium sports, motorsport, entertainment, luxury or global event environment.
• Experience managing large scale events and high profile stakeholders is highly desirable.

Resilience & Composure

• Maintains calm and focus in high pressure, fast paced environments.
• Able to handle setbacks and adapt quickly to changing circumstances.

Integrity & Discretion

• Trusted to manage confidential information and sensitive team matters.
• Upholds the highest standards of professionalism and ethical conduct.

Team Oriented

• Collaborative mindset with a commitment to team cohesion and shared success.
• Willingness to mentor and develop talent within the organisation.

Adaptability & Flexibility

• Comfortable with extensive travel and irregular working hours, including weekends and race days.
• Open to innovation and continuous improvement in processes and culture.

Equipment and Applications

• Solid computer knowledge, preferred experience in Microsoft Office products.
• Ability to follow complex regulations related to shipment of materials and facility maintenance requirements.
• Proven experience delivering premium hospitality programmes and guest experiences within fast paced environments.
• Strong project management and organisational capabilities with the ability to manage multiple concurrent priorities.
• Excellent stakeholder management skills with the confidence to engage professionally with senior guests, partners and suppliers.
• Strong operational planning and event delivery expertise, including logistics, scheduling and on site execution.
• Demonstrated ability to lead activities within high pressure environments while maintaining exceptional attention to detail.
• Solutions oriented mindset with strong problem solving and decision making capability.
• Data driven approach to evaluating guest feedback and identifying opportunities for continuous improvement.
• Ability to work collaboratively across multiple departments and influence stakeholders at all levels.

Physical Demands Extended Hours & Flexibility:

• Many roles require working evenings, weekends and public holidays, particularly during race season or critical development phases.

Travel Requirements

• Roles supporting race operations, logistics or communications may involve frequent international travel, including long haul flights and time zone shifts.

Physical Activity (Varies by Role)

• Trackside roles may involve standing for long periods, walking across paddocks and working in noisy, crowded environments.
• Factory roles may require manual handling of components, use of machinery or working in temperature controlled areas.
• Office based roles typically involve prolonged computer use and occasional movement between departments.

Sensory Demands

• Exposure to high noise levels (e.g. engines, pit lane activity), bright lighting and fast moving environments is common in race support roles.
• This role is based in a shared workplace environment where exposure to common allergens (including food products, fragrances and cleaning materials) may occur. While we will always consider reasonable adjustments, we are unable to guarantee a completely allergen free environment.

Health & Safety Compliance

• All roles require adherence to strict safety protocols, especially in technical and trackside environments.
• Completion of all mandatory compliance training (including health and safety . click apply for full job details