Hospitality Manager

Elior Stadia - Bringing the Buzz to Matchdays & More

The Hospitality Manager supports the General Manager in overseeing day to day hospitality operations, ensuring the delivery of exceptional service, operational excellence, and financial performance. This role is responsible for leading, motivating, and developing teams, maintaining compliance with health and safety standards, and supporting the growth and success of the business.

Key Responsibilities:

• Support the General Manager in planning, coordinating, and delivering matchday and non matchday hospitality, retail, and catering operations.
• Lead and guide site teams, providing coaching, training, and support to ensure high quality service and operational excellence.
• Assist in managing site performance, resolving operational issues, and implementing best practices.
• Support financial management by monitoring budgets, controlling costs, and contributing to revenue growth.
• Ensure compliance with COSHH, health & safety regulations, environmental policies, and company standards.
• Support recruitment, development, and succession planning for site teams to build a high performing workforce.
• Maintain strong relationships with clients, stakeholders, and colleagues to ensure satisfaction and retention.
• Contribute to innovation in service delivery, food presentation, and merchandising within operational budgets.
• Provide accurate reporting and updates to the General Manager and relevant stakeholders.

Skills & Experience:

• Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
• Experience in hospitality, catering, or operational management in a high pressure environment.
• Excellent communication, interpersonal, and problem solving abilities.
• Ability to work collaboratively, make sound decisions, and take responsibility for results.
• Strong customer focus with a commitment to delivering excellence and exceeding expectations.
• Financial acumen and experience in budget management and cost control.

Core Values & Behaviours:

• Employee Recognition: Value and acknowledge the contribution of others.
• Customer Loyalty: Build trust and loyalty through warm, genuine interactions.
• Innovation: Continuously seek ways to improve processes and services.
• Operational Excellence: Demonstrate a "can do" attitude and commitment to achieving results.
• Responsibility: Take personal accountability for adhering to Elior's standards and ways of working.

Brilliant Work Deserves Brilliant Perks!

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9 5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!