Hospital Liaison Officer

Overview

£24.34 an hour

Job Purpose: To be responsible for providing clerical, administrative and liaison role to support the functions of Assessment (Section 2) and Discharge (Section 5) notifications of The Care and Support (Discharge of Hospital Patients), Regulations 2014. This places duties upon the NHS and councils with social services responsibilities in England relating to communication between health and social care systems around the discharge of patients and communication with patients and carers.

Responsibilities

• To proactively maintain various administrative and customer related record systems and procedures as the role requires.
• To be responsible for logging, date and time of receipt of all hospital related referrals / faxes and to return confirmation of social services availability to hospital.
• To actively liaise with hospitals to clarify dates of discharge or to register dissatisfaction with referrals (Section 2 or Section 5).
• To work within the units Quality Assurance systems and actively contribute to its continuous improvement.

Principal Accountabilities and Responsibilities

1. To carry out duties with due regard to the Council's Equal Opportunities Policy. The Council provides a service to multi-racial communities and all aspects of service delivery must be underpinned by a commitment to anti-racism and Equal Opportunities.
2. To carry out duties with due regard to the Council's policy on the provision of a quality service to its customers.
3. To provide quality clerical and administrative services within the operational team, taking into account the needs of the customers and departmental policies, procedures and guidelines.
4. To maintain daily functional links with hospitals, team administrators, administrative assistants contributing to and assisting in the establishment and development of the team's clerical and administrative procedures and systems especially relating to hospital discharges.
5. To act as primary source for all incoming faxes relating to hospital referrals. Working closely with the Referrals Officer ensuring all Section 2's and Section 5's are brought promptly to their attention.
6. To undertake follow up role of discharge dates from all hospitals and report to the relevant Team Manager.
7. To maintain administrative registers, records, systems and indices relating to the work of the team. To process forms and documentation as defined by policies, procedures and working practices.
8. To provide statistical information relating to the work and functions of hospital discharges.
9. To receive a variety of telephone calls and personal enquiries to the team and ensure all appropriate information is recorded and processed. To provide advice and information relating to the team functions and services and to ensure the administrative elements of enquiries are met in particular hospital discharges.
10. To attend Case Conferences or multi- disciplinary meetings relating to hospital discharges as and when required, take minutes and circulate accordingly.
11. To ensure that supplies of stationery and forms are maintained in particular to ensure that the hospital fax machines are functional.
12. To undertake photocopying as required.
13. When appropriate, to cover for any Administrative Assistants within the Section.
14. The post holder will carry out all duties following the quality system work procedure manual and actively contribute to continuous improvement of service delivery through regular feedback in meetings and quality assurance forums and user feedback.
15. To undertake duties incorporating the use of information technology systems as defined in the New Technology Agreement and subject to the terms of that agreement.
16. To undertake such other duties of an administrative nature as may be required and reasonably associated with the normal level and responsibilities of the post.

Knowledge and Qualifications

1. NVQ Level 2 or 3
2. 3 years experience of working as an Administrator or Liaison Officer

Knowledge & Experience

1. Knowledge and understanding of the Community Care Delayed Discharge (Reimbursement) Act 2003.
2. Understanding of the services provided to older people.
3. Experience of working to tight deadlines in a busy office environment.
4. Experience of working effectively on a range of tasks at the same time.

Experience of dealing confidently and effectively with colleagues at all levels of seniority and with members of the public.

Skills and Abilities

1. Ability to work quickly, accurately and sometimes under pressure.
2. Ability to establish and maintain effective filing and organising various systems, including "brought-forward" and progress chasing procedures.
3. Ability to prioritise tasks and issues.
4. Good communication skills including report writing and communicating with other agencies, health professionals, relatives, carers and staff.
5. Excellent interpersonal skills, with the ability to handle sensitive issues effectively.
6. Able to make effective use of spreadsheets, databases and electronic mail and to apply and extend the use of IT to improve service standards.
7. Ability to write and respond to correspondence.

If you think this job role is for you, please send your CV to