Hospice Nurse Admin Volunteer

Minimum Age: 21+

Our volunteers play a really important part in helping us create a welcoming, supportive environment for the children and families we care for. In this role, you'll be supporting our Hospice Nursing Team with a range of administrative tasks that help everything run smoothly behind the scenes. Your time and care will make a real difference, ensuring our clinical team can focus on what matters most - providing the very best care and support to every child and family who walks through our doors.

What you'll be doing:

• Answering telephone calls from families and healthcare professionals in a warm and professional manner.
• Supporting with pre-admission phone calls to families ahead of respite stays, following guidance.
• Uploading updates and information to Class Dojo to help keep families and the team connected.
• Scanning and securely uploading documents to children's records, maintaining confidentiality at all times.
• Printing and mailing booking letters.
• Helping to prepare, print and restock paperwork and forms for the Nursing Team.
• Keeping filing systems organised and making sure everything is easy to find and up to date.
• Providing general administrative support to the Hospice Nursing Team, helping things run smoothly day to day.

What you'll need:

• Friendly and approachable, with a professional and caring manner.
• Confident in communicating, both spoken and written.
• Proven experience with computers and IT systems.
• Excellent organisational skills with a keen eye to detail.
• Able to show empathy and understanding when speaking with our families on the telephone.
• An understanding of the importance of handling sensitive and confidential information.
• Able to provide a regular weekly commitment.
• Happy to work independently, and able to use their initiative.

Time Commitment:

A number of volunteer positions are available to cover a few hours per day, Monday to Friday (Office hours).

Training:

All appointed volunteers must complete a mandatory two-day induction/training programme prior to starting.

Please note:

The minimum age for volunteering in this role is 21 years.

We ask all applicants to disclose, in confidence, any unspent criminal convictions in advance of a DBS check.

All volunteers are required to wear a uniform, which will be provided free of charge.