HOS-AR and Pulmonary Rehab Administrator

Salary: 26,227.50Location: CreweHours: 37.5 /weekBaywater Healthcare - Enhancing Lives!Baywater Healthcare has an exciting opportunity for a HOS-AR and Pulmonary Rehab Administrator to join our supportive and growing team based in Cheshire. We are looking for an organised, compassionate and customer-focused individual who enjoys helping others and thrives in a busy administrative environment.Join us and be part of the change, making a difference in thousands of people's livesOur mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, striving to be a fundamental part of maintaining their everyday normality.Our teams are the driving force behind this mission, and every role plays an important part in delivering exceptional patient care. If you're looking for a role where you can develop your skills, make a real difference and be part of a supportive team, this could be the opportunity for you.About the RoleAs a HOS-AR and Pulmonary Rehab Administrator, you will provide vital administrative support to our Home Oxygen Service, acting as a key point of contact for patients, healthcare professionals and clinical colleagues.You will play an important role in ensuring referrals are processed accurately, appointments are arranged efficiently and patient information is handled with the highest levels of confidentiality and care. This is a varied role where no two days are the same, requiring excellent organisation, attention to detail and a genuine commitment to delivering outstanding customer service.Working within a friendly and collaborative team, you will help ensure patients receive a seamless experience while supporting our clinical teams in delivering high-quality services.What You Will Be DoingProcessing patient referrals accurately and efficientlyManaging appointment schedules and supporting the coordination of HOS-AR assessmentsProviding professional and empathetic telephone support to patients, carers, relatives, healthcare professionals and clinical teamsProducing appointment letters and managing patient communicationsAccurately updating and maintaining patient records across multiple systemsEnsuring compliance with GDPR, Information Governance requirements and contractual KPIsManaging enquiries and ensuring messages are communicated and actioned appropriatelyAssisting with the production of weekly, monthly and quarterly reports and statisticsLiaising with Health Centres regarding clinic room bookingsBuilding strong relationships with colleagues and external stakeholdersSupporting continuous improvement initiatives and sharing best practice across the teamAbout YouWe know that sometimes people can be put off applying for a role if they don't meet every requirement. If you're an organised, caring and customer-focused individual who is excited by the opportunity to make a difference, we'd love to hear from you.Excellent communication skills, both written and verbalStrong organisational skills with the ability to prioritise a busy workloadHigh levels of accuracy and attention to detailA professional and empathetic approach when dealing with patients and healthcare professionalsAbility to work collaboratively within a team environmentConfidence using Microsoft Office applications including Word, Excel and PowerPointAbility to manage multiple tasks and meet deadlinesStrong problem-solving skills and a positive, flexible attitudePrevious administration or customer service experienceExperience within a healthcare setting would be beneficial but is not essential as full training will be providedWhat You Will ReceiveAnnual leave starting at 23 days, rising to 25 days within 2 years' service (with further increases every 5 years)Life Insurance coverCompany Pension SchemeFinance and Protection through SimplyHealth (our company insurance scheme)BenefitsHealth and Wellbeing support, including access to our wellbeing appFully funded health cash plan covering dental, optical, physiotherapy, diagnostic treatment and 24/7 GP accessEmployee Assistance Programme for you and your familyAccess to our online benefits platform Pluxee, including discounts on holidays and travelCycle to Work SchemeAccess to Blue Light Card discountsLearning and development opportunitiesAnd many more!Diversity & InclusionAt Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential to our success in enhancing lives.We are committed to fostering a culture that respects and values the unique perspectives, backgrounds and talents of every individual. We embrace diversity in all its forms and strive to ensure that every employee, customer and partner feels respected, supported and able to thrive.About UsOur GoalOur goal is not just to develop better products and services - it's about improving the quality of people's lives. Baywater Healthcare employs over 400 people across the UK and has its headquarters in Cheshire. Our teams support oxygen, ventilation, nebuliser, sleep and telehealth therapy services nationwide.Our PromiseOur objective is to support patients throughout their therapy journey and encourage long-term compliance. Alongside providing high-quality equipment, consumables, servicing and maintenance, we offer specialist clinical support and advice to patients and healthcare professionals. We are equally committed to reducing the administrative burden on clinicians, enabling them to focus on what matters most - patient care.Apply today and become part of a team dedicated to enhancing lives every day.